Healthcare Deployment Lead - On-Site Impact & Reliability

Kontakt.io; New York (NY); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Equity

Health benefits (medical/dental/vision

401k & PTO

Job summary

Kontakt.io is seeking a Deployment Program Manager to own hospital deployment health across our product portfolio. You will travel to customer sites, verify deployments long-term, and translate hospital needs into actionable product input.

This role blends hands-on deployment management with collaboration across Professional Services, Customer Success, and engineering teams. You will work closely with hospital IT staff and clinicians, using AI dashboards to monitor health and ensure reliability.

Qualifications

• Background in pre-sales, sales engineering, or a stakeholder-facing technical role.
• Willingness to travel ~8 weeks per quarter and be on-site for deployments.
• Obsessed with deployment quality and longevity, not just speed.
• Able to translate between technical and business language with hospital stakeholders.
• Healthcare/hospital IT experience is a plus.

Responsibilities

• Own the deployment workflow end-to-end—from deployment app to hardware performance post-installation.
• Travel to customer sites (~8 weeks/quarter) to observe live deployments and verify outcomes.
• Build strong relationships with hospital stakeholders and translate pain points into product input.
• Partner with Professional Services to ensure deployments hold up over time, not just ship.
• Collaborate with Customer Success to catch early deployment issues and churn risks.
• Collaborate with mobile/firmware/hardware teams to understand constraints and push fixes upstream.
• Provide structured, evidence-based feedback to the product team to influence the roadmap.
• Use AI tools independently to build dashboards or reports for deployment health.

Skills

Stakeholder management

On-site travel readiness

Technical fluency in healthcare IT

Deployment verification mindset

AI dashboard tooling

Tools

AI dashboards/tools

Job description

Kontakt.io is seeking a Deployment Program Manager to own hospital deployment health across our product portfolio. You will travel to customer sites, verify deployments long-term, and translate hospital needs into actionable product input.

This role blends hands-on deployment management with collaboration across Professional Services, Customer Success, and engineering teams. You will work closely with hospital IT staff and clinicians, using AI dashboards to monitor health and ensure reliability.