Deployment Program Manager

Kontakt Micro-Location Sp. Z.o.o.; New York (NY); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401k

Paid time off

Parental leave

Equity

Job summary

Kontakt.io is seeking a Deployment Program Manager to own hospital deployment health from end-to-end, ensuring reliability beyond go-live.

You will travel regularly to customer sites, collaborate with Professional Services and Customer Success, and work with hardware, firmware, and mobile teams to drive fixes and roadmap input. Equity, benefits, and a strong on-site culture are offered.

Qualifications

• Background in pre-sales or sales engineering or similar stakeholder-facing technical roles.
• Ability to translate between technical and business language.
• Strong written and verbal communication skills.
• Willingness to travel and be on-site for deployments.

Responsibilities

• Own the deployment workflow end-to-end—from the deployment app to hardware performance in the field.
• Travel to customer sites (~6 weeks per quarter) to observe live deployments and verify outcomes.
• Build relationships with hospital stakeholders and translate pain points into product input.
• Collaborate with Professional Services to ensure deployments are reliable and scalable.
• Work with Customer Success to identify deployment drift and recurring issues.
• Coordinate with mobile, firmware and hardware teams to understand constraints and push fixes upstream.
• Provide structured feedback to the product team and create lightweight AI dashboards.

Skills

Pre-sales experience

Sales engineering

Technical communication

On-site deployment

Job description

We are makers and builders.
We challenge the status quo and have fun doing it.
We bring passion and purpose to making a difference in healthcare, elevating how care is delivered and experienced.

Every day, intelligent software orchestrates the physical world around us – from matching drivers with riders to optimizing global supply chains. Yet inside hospitals, where every second and every decision can affect a patient's life, operations are still spread across dozens of disconnected systems.

At Kontakt.io, we're changing that. By combining proprietary hardware, AI-powered intelligence, and deep integrations with the systems hospitals already rely on, we're creating a real-time understanding of hospital operations that software alone can't deliver. That intelligence powers the execution layer hospitals have been missing – helping care teams make smarter decisions and deliver better patient care.

Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we're pioneering the next generation of healthcare operations. We've more than doubled our revenue over the past year and are on track to surpass $70M in annual recurring revenue – not because we're following a market, but because we're defining one.

If you're excited to solve hard problems, work with a team of builders, and help hospitals deliver better care every day, we'd love to meet you!

Deployment Program Manager (Product Management Team)

As a Deployment Program Manager at Kontakt.io, in our Product Management Team, you'll own the health of every deployment across our hospital customers — not by taking anyone's word that "it's working," but by going and checking yourself. You'll spend time on the road, in hospitals, making sure our deployments actually work long-term — not just at go-live.

What You'll Do

Own the deployment workflow end-to-end — from the deployment application itself to how hardware performs in the field, months after installation.

Travel to customer sites (~6 weeks per quarter) to observe live deployments, talk to hospital stakeholders, and verify — firsthand — that things are working as reported.

Build strong relationships with hospital-side business and project owners, translating their pain points and priorities into clear input for product and engineering.

Partner closely with Professional Services, whose program and project managers are incentivized to move fast — your job is to be the counterweight, obsessively focused on whether deployments hold up over time, not just whether they shipped on time.

Work with Customer Success to catch early signals of deployment drift or recurring issues before they become churn risks.

Collaborate with mobile (iOS/Android), firmware, and hardware teams to understand technical constraints and push fixes upstream.

Feed structured, evidence-based feedback to the product team — and use that credibility to directly influence the roadmap.

Use AI tools independently to build what you need — quick dashboards, tracking tools, or analysis — without waiting on engineering bandwidth.

What Success Looks Like

First 6 Months: You know our customers by name — their configurations, hospital-specific setups, and system quirks. You've been on-site enough to have your own opinion on what "working" actually looks like, independent of what you've been told.

You've identified and documented real gaps in the deployment workflow — not hypothetical ones — and have credibility with Professional Services and Product because your findings hold up.

You've built at least one lightweight tool or dashboard yourself (using AI) to track deployment health, without needing to wait in an engineering queue.

Product and engineering treat your input as a trusted signal for roadmap decisions.

Deployment issues get caught and flagged by you before they surface as customer complaints.

You're a Fit If You…

Have a background in pre-sales, sales engineering, or a similarly stakeholder-facing technical role — you're comfortable in a room with hospital IT staff, project owners, and clinicians, and can translate between technical and business language fluently.

Have a healthy skepticism — "someone told me it's working" is a starting point for you, not an answer. You go verify.

Are borderline obsessive about deployment quality and longevity, even when the people around you are incentivized to move on to the next thing.

Are comfortable using AI tools as a self-starter — you don't need hand-holding to build a dashboard or automate a report; you just go do it.

Are genuinely energized by travel and being on-site — this isn't an occasional trip, it's a regular part of the job (~8 weeks/quarter).

Can hold your ground with Professional Services and Customer Success teams respectfully, even when your priorities (long-term reliability) conflict with theirs (speed).

Have strong written and verbal communication skills — you'll be the voice that carries field reality back to product and engineering.

Bonus: You've worked in healthcare, hospital IT, or another environment with complex physical/technical deployments.

Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors

Full health, dental, and vision coverage, a 401k, paid time off, paid parental leave and all the tools you need to do your best work

Autonomy to solve meaningful problems with work that ships quickly and makes a difference

Compensation Range: $150K - $170K

You are not like everybody else.
We are not like any other company.
We’d love to be part of your growth.