Healthcare Data Client Success Leader

Datavant; Austin (TX); Hybrid; USD 108,000 - 130,000; Full time

Job summary

Datavant seeks a Client Success Manager to lead customer projects and ensure successful delivery of data collaboration solutions in healthcare. You will coordinate efforts across internal teams and manage status reporting to stakeholders.

Ideal candidates have 3–5 years in client success/account management, healthcare knowledge, advanced Excel, and SQL basics, with strong communication skills for diverse audiences.

Qualifications

• 3-5 years of Client Success Account Management experience.
• Project management experience preferred.
• Bachelor's degree or equivalent work experience.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Advanced Excel skills; some knowledge of SQL queries preferred.
• Excellent written and oral communication skills.

Responsibilities

• Lead the Datavant relationship with the customer ensuring delivery, service and support.
• Manage coordination, tracking and reporting of all customer project activities.
• Lead cross-functional efforts with data integrations, coding management, engineering, sales and executives.
• Ensure smooth communication channels with regular reporting and status updates.
• Own customer operations project management processes, tools and reference materials.
• Monitor project status and success throughout the lifecycle.
• Identify and resolve customer problems; coordinate escalation with sales and stakeholders.
• Prepare final reports and presentations; coordinate results delivery with Sales.
• Identify, define and execute process improvements in line with goals.
• Partner with engineering to identify, prevent and resolve software issues.

Skills

Client success

Project management

Healthcare knowledge

Advanced Excel

SQL basics

Communication skills

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Datavant seeks a Client Success Manager to lead customer projects and ensure successful delivery of data collaboration solutions in healthcare. You will coordinate efforts across internal teams and manage status reporting to stakeholders.

Ideal candidates have 3–5 years in client success/account management, healthcare knowledge, advanced Excel, and SQL basics, with strong communication skills for diverse audiences.