Healthcare Data & AI Platform Success Lead

Mayo Clinic; Rochester (MN); On-site; USD 120,000 - 170,000; Full time

Job summary

Mayo Clinic is seeking a Technical Success Manager for Discovery Hub to serve as the primary technical contact for Mayo Clinic staff, including scientists, clinicians, and administrators, enabling new insights and AI models using Mayo Clinic Platform data and tooling.

The role involves training users on data science tools, understanding client requirements, and partnering with MCP leadership to expand and improve Mayo Clinic Platform programs across the institution.

Responsibilities

• Serve as the primary point of contact for prospective Mayo Clinic Platform clients, addressing technical, data, platform tooling, and programmatic capabilities questions.
• Triage data and technical questions and coordinate with research and development teams.
• Lead onboarding and training of clients to the data science environment and deployment tools in partnership with the Services team.
• Continuously improve Mayo Clinic Platform programs in collaboration with MCP leadership.
• Serve as a liaison to internal and external technical partnerships.
• Assist with the creation and collection of metrics to ensure the success of Mayo Clinic Platform programs.
• Advise and assist with strategic expansion of Mayo Clinic Platform programs.

Job description

Mayo Clinic is seeking a Technical Success Manager for Discovery Hub to serve as the primary technical contact for Mayo Clinic staff, including scientists, clinicians, and administrators, enabling new insights and AI models using Mayo Clinic Platform data and tooling.

The role involves training users on data science tools, understanding client requirements, and partnering with MCP leadership to expand and improve Mayo Clinic Platform programs across the institution.