Principal Enterprise Technical Success Lead

Mayo Clinic; Rochester (MN); On-site; USD 140,000 - 230,000; Full time

Job summary

Mayo Clinic is seeking a Principal Technical Success Manager to serve as the enterprise expert for Mayo Clinic Platform Solution Developer Market. This role partners with Solution Developer teams to align prospect needs with MCP data, technical capabilities, and services.

It drives standards, governance, and scalable capabilities across programs. The position combines high-impact customer engagement with cross-functional influence to improve data usability, governance clarity, and modeling

Responsibilities

• Engage with prospects and customers at a data, technical and potentially clinical level to understand and define customer value proposition based on MCP capabilities.
• Work with prospects on scoping engagements.
• Define and maintain TSM standards (onboarding blueprint, milestone definitions, data capabilities, documentation standards) and audit adherence.
• Work with prospects to define data needs including initial analysis of MCP data assets.
• Own the TSM capability roadmap with data services, and product leaders; publish/maintain artifacts on order to serve customers canonical cohort-building patterns and schema primers.
• Represent market in technical design for horizontal enablers (shared notebooks, data dictionaries, governance FAQs, imaging de-identification workflows).
• Represent MCP in platform governance and responsible AI forums; align practices with qualification/validation frameworks.
• Set program-level time-to-value targets (e.g., TTDA, first cohort) and publish quarterly results with improvement plans.
• Drive conversion-ready outputs and handoffs to downstream Mayo Clinic Platform offerings.
• Pilot/evaluate new modalities or tooling and institutionalize learnings through updated playbooks and training.
• Coach Senior/TSMs; run technical reviews for high-risk engagements; champion measurable outcomes and maintainable artifacts.

Job description

Mayo Clinic is seeking a Principal Technical Success Manager to serve as the enterprise expert for Mayo Clinic Platform Solution Developer Market. This role partners with Solution Developer teams to align prospect needs with MCP data, technical capabilities, and services.

It drives standards, governance, and scalable capabilities across programs. The position combines high-impact customer engagement with cross-functional influence to improve data usability, governance clarity, and modeling