Technical Success Manager - Discovery Hub

Mayo Clinic; Rochester (MN); On-site; USD 120,000 - 170,000; Full time

Job summary

Mayo Clinic is seeking a Technical Success Manager for Discovery Hub to serve as the primary technical contact for Mayo Clinic staff, including scientists, clinicians, and administrators, enabling new insights and AI models using Mayo Clinic Platform data and tooling.

The role involves training users on data science tools, understanding client requirements, and partnering with MCP leadership to expand and improve Mayo Clinic Platform programs across the institution.

Responsibilities

• Serve as the primary point of contact for prospective Mayo Clinic Platform clients, addressing technical, data, platform tooling, and programmatic capabilities questions.
• Triage data and technical questions and coordinate with research and development teams.
• Lead onboarding and training of clients to the data science environment and deployment tools in partnership with the Services team.
• Continuously improve Mayo Clinic Platform programs in collaboration with MCP leadership.
• Serve as a liaison to internal and external technical partnerships.
• Assist with the creation and collection of metrics to ensure the success of Mayo Clinic Platform programs.
• Advise and assist with strategic expansion of Mayo Clinic Platform programs.

Job description

Discovery Hub is a Mayo Clinic Platform initiative focused on enabling transformative innovation projects across Mayo ClinicleveragingMayo Clinic Platform tools and data. As a Technical Success Manager for Discovery Hub, you willserve as the point of contact for the data needs of Mayo Clinic staff (scientists, clinicians, administrators,and more)creatingnew insights, conductingresearch, and developingnew AI models withMayo ClinicPlatform’sde-identifiedclinicaldata,data sciencetooling, and solution platform capabilities.You will play a key role in evaluating,scoping, and supportingresearch projectswith respect toMayo Clinic Platform data and capabilities.

The Technical Success Manager works with Mayo Clinic Platform prospective and current clients, including executives, technical leaders, engineers, clinicians, and data scientists to understand the technical offerings of Mayo Clinic Platform, learn to use our data science and deployment tools, and achieve success in Mayo Clinic Platform programs. The Technical Success Manager also works to provide feedback on MCP products and services, especially translating client feedback into recommendations for tangible product improvements. The position will be expected to establish effective working relationships with a variety of individuals throughout the institution.

The Technical Success Manager is a role blending knowledge of real-world healthcare data, data science, and deep communication skills to enable the success of Mayo Clinic Platform clients. The primary purpose of this role is to serve as the point of contact for prospective and current clients of Mayo Clinic Platform programs. Responsibilities include understanding the technical requirements of prospective Mayo Clinic Platform clients, explaining the benefits and limitations of Mayo Clinic Platform data and tools, training users on data science tools and functionality, and serving as the technical relationship manager for current clients. Technical Success Managers establish and lead all client-facing, technical aspects of Mayo Clinic Platform programs. The position will be responsible for the following essential functions:

• Serve as the primary point of contact for prospective clients. This includes both review of client materials and responding to questions. Topics may include technical, data, Mayo Clinic Platform tools, and programmatic capabilities and limitations.
• Address and triage data and technical questions as they arise and facilitate coordination with research and development teams
• Lead onboarding and training of clients to data science environment and deployment tools in partnership with the Services team.
• In partnership with MCP leadership, continuously improve Mayo Clinic Platform programs.
• Serve as a liaison to technical related internal and external partnerships.
• Assist with the creation and collection of metrics to ensure the success of the Mayo Clinic Platform programs.
• Advise and assist with strategic expansion of Mayo Clinic Platform programs.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.