Healthcare Cybersecurity Customer Success Leader

Armis; Boston (MA); On-site; USD 158,000 - 209,000; Full time

Job summary

Armis is seeking a Sr. Manager, Customer Success – Healthcare Cybersecurity to lead the healthcare customer success portfolio and serve as the bridge between clinical stakeholders and technical teams. You will own regional ARR, mentor Technical CSMs, and drive adoption of OT/IT security across hospitals and clinical networks.

The role demands deep healthcare IT and security experience, exceptional leadership, and the ability to align multi-site deployments with HIPAA, FDA, and NIST frameworks.

Qualifications

• 10+ years in Customer Success with 5+ years focused on healthcare IT, medical device security, or clinical network environments
• Proven track record managing technical portfolios and leading teams in healthcare cybersecurity, OT/IT convergence, or medical device security
• Deep understanding of healthcare network infrastructure (clinical VLANs, medical device protocols, segmentation, remote access for biomedical vendors)
• Demonstrated fluency with healthcare communication protocols (DICOM, HL7/FHIR, IEEE 11073, BACnet, Modbus) and ability to translate protocol security implications to clinical stakeholders
• Strong knowledge of healthcare compliance frameworks (HIPAA, HITECH, FDA cybersecurity premarket/postmarket guidance, IEC 80001, NIST CSF for Healthcare)
• Exceptional ability to manage relationships across technical and clinical stakeholders (biomedical engineers, clinical IT directors, compliance officers, hospital security teams)
• Track record of managing large, complex healthcare customer implementations (multi-site systems, high-touch deployments, regulatory audits)

Responsibilities

• Own regional ARR planning and attainment for healthcare accounts
• Standardize healthcare-specific EBR narratives around clinical network security outcomes and risk metrics
• Establish and enforce portfolio-level healthcare risk playbooks
• Operationalize healthcare network design reviews and security standards across the portfolio
• Run regional Voice of Customer cadences focused on healthcare-specific use cases
• Establish enablement agenda for the healthcare team and build proficiency baselines
• Own healthcare onboarding standards and playbooks for multi-facility deployments
• Scale healthcare vertical frameworks for different customer profiles and regulatory contexts
• Drive customer-to-product feedback loops with healthcare advisory boards and clinical IT leaders
• Model ethical decision-making on healthcare security trade-offs

Skills

Healthcare IT

Medical device security

Clinical network environments

OT/IT convergence

DICOM/HL7 protocols

Education

Bachelor's degree in IT, Computer Science, Healthcare IT, Biomedical Engineering

Job description

Armis is seeking a Sr. Manager, Customer Success – Healthcare Cybersecurity to lead the healthcare customer success portfolio and serve as the bridge between clinical stakeholders and technical teams. You will own regional ARR, mentor Technical CSMs, and drive adoption of OT/IT security across hospitals and clinical networks.

The role demands deep healthcare IT and security experience, exceptional leadership, and the ability to align multi-site deployments with HIPAA, FDA, and NIST frameworks.