Head of Healthcare Cybersecurity Customer Success

Armis; Chicago (IL); In loco; USD 158.000 - 209.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Descrizione del lavoro

Armis is seeking a Sr. Manager of Customer Success for Healthcare Cybersecurity in Chicago. You will lead a healthcare-focused CS portfolio, bridge technical and clinical stakeholders, and mentor Technical CSMs handling complex medical device and network environments.

You will drive adoption of OT/IT security across hospitals and labs, align with FDA HIPAA/HITECH requirements, and scale playbooks for multi-site deployments while delivering measurable portfolio outcomes.

Competenze

• 10+ years in Customer Success or related roles in B2B SaaS or enterprise cybersecurity.
• 5+ years focused on healthcare IT, medical device security, or clinical networks.
• Experience managing technical portfolios and leading healthcare cybersecurity teams.
• Deep understanding of healthcare network infrastructure and device protocols.
• Fluency with healthcare protocols (DICOM, HL7/FHIR, IEEE 11073, BACnet, Modbus).
• Knowledge of HIPAA, HITECH, FDA cybersecurity guidelines (premarket/postmarket).
• Ability to communicate with clinical and executive stakeholders.
• Bachelor's degree; advanced degree preferred.

Mansioni

• Own regional ARR planning for healthcare accounts.
• Standardize healthcare-specific executive narratives on security outcomes.
• Establish healthcare risk playbooks and coordinate mitigations.
• Define best practices for clinical network visibility and device inventory.
• Drive customer-to-product feedback with advisory boards.
• Lead onboarding standards for multi-facility deployments.
• Scale healthcare vertical frameworks across profiles.
• Mentor Technical CSMs in healthcare domains.
• Ensure compliant security operations across hospitals.

Conoscenze

Portfolio management

Stakeholder management

Leadership

Healthcare IT

Regulatory knowledge

Strategic thinking

Data analytics

Communication

Formazione

Bachelor's degree in IT/CS/Healthcare IT

Strumenti

Claroty

Dragos

Nozomi

Descrizione del lavoro

Armis is seeking a Sr. Manager of Customer Success for Healthcare Cybersecurity in Chicago. You will lead a healthcare-focused CS portfolio, bridge technical and clinical stakeholders, and mentor Technical CSMs handling complex medical device and network environments.

You will drive adoption of OT/IT security across hospitals and labs, align with FDA HIPAA/HITECH requirements, and scale playbooks for multi-site deployments while delivering measurable portfolio outcomes.