Healthcare Customer Support Specialist - Irvine (On-Site)

U-Haul; Tustin (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

USOC Medical in Irvine, CA is seeking a detail-oriented Customer Service Representative to join our growing team. You will be the main contact for customers, support Account Executives, and ensure an exceptional customer experience with accurate order processing.

The ideal candidate is organized, dependable, and thrives in a fast-paced environment where accuracy and customer satisfaction are essential. Experience with NetSuite is a plus and a strong service mindset is required.

Qualifications

• High attention to detail and organization.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with commitment to service excellence.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills; positive attitude.
• Experience with NetSuite is a plus.

Responsibilities

• Answer and manage incoming customer calls and emails.
• Provide prompt, professional, and accurate customer support.
• Assist Account Executives with customer requests and day-to-day support.
• Enter and manage customer orders with a high degree of accuracy.
• Maintain organized customer records and documentation.
• Follow up on customer inquiries and service requests.
• Collaborate with internal departments to ensure smooth order processing and customer satisfaction.
• Support daily administrative and operational activities as needed.

Skills

Attention to detail

Organizational skills

Excellent communication

Customer-focused mindset

Multitasking

Problem-solving

Tools

NetSuite

Job description

USOC Medical in Irvine, CA is seeking a detail-oriented Customer Service Representative to join our growing team. You will be the main contact for customers, support Account Executives, and ensure an exceptional customer experience with accurate order processing.

The ideal candidate is organized, dependable, and thrives in a fast-paced environment where accuracy and customer satisfaction are essential. Experience with NetSuite is a plus and a strong service mindset is required.