Customer Operations Specialist — Healthcare & Salesforce

Quest Staffing Services, Inc.; California; On-site; USD 50,000 - 65,000; Full time

Job summary

Quest Staffing Services, Inc. is seeking a Customer Operations Representative in Irvine, CA. The role focuses on delivering exceptional customer support, processing orders, and maintaining Salesforce CRM data.

You will collaborate with Sales, Finance, Quality, and Logistics to ensure efficient business operations and a seamless customer experience. Ideal candidates have 2+ years in customer operations, familiarity with Salesforce and ERP systems, and strong Excel and Microsoft Office skills.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2+ years of customer service, customer operations, or order management experience.
• Medical device or healthcare industry experience preferred.
• Experience with Salesforce CRM and ERP systems required.
• Microsoft Office proficiency, including strong Excel skills.

Responsibilities

• Process domestic and international customer orders accurately and efficiently.
• Provide outstanding customer service via phone and email to hospitals, physicians, patients, and distributors.
• Resolve customer inquiries, complaints, product returns (RMAs), and order issues.
• Maintain accurate customer, contract, and account information in Salesforce CRM.
• Support contract administration, pricing agreements, and reporting.
• Coordinate consignment inventory tracking and reconciliation with field sales teams.
• Collaborate cross-functionally to support customer needs, product launches, and operational initiatives.
• Generate reports and maintain accurate documentation and records.

Skills

Customer service

Organizational skills

Problem-solving

Multitasking

Education

Associate's or Bachelor's degree

Tools

Salesforce CRM

ERP systems

Excel

Microsoft Office

Job description

Quest Staffing Services, Inc. is seeking a Customer Operations Representative in Irvine, CA. The role focuses on delivering exceptional customer support, processing orders, and maintaining Salesforce CRM data.

You will collaborate with Sales, Finance, Quality, and Logistics to ensure efficient business operations and a seamless customer experience. Ideal candidates have 2+ years in customer operations, familiarity with Salesforce and ERP systems, and strong Excel and Microsoft Office skills.