Healthcare Customer Support Specialist

Millennium Health; United States; Remote; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401k with Company Match

Paid Time Off

Holidays

Tuition Assistance

Behavioral Health Resources

Job summary

Millennium Health LLC seeks a Customer Service Advocate to be the primary contact for inbound calls, Live Chat inquiries, and support cases in a service center setting. The role involves new client setup, account and specimen management, clinical and billing support, shipping questions, and collaborating with cross-functional teams to resolve issues while maintaining HIPAA compliance.

Requirements include an Associate’s degree or equivalent, 1–2 years in customer service (healthcare/biotech

Qualifications

• Associate's degree or equivalent experience required.
• Bachelor’s degree highly preferred.
• 1–2 years in customer service; healthcare/biotech experience preferred.
• Strong communication, problem-solving and interpersonal skills.

Responsibilities

• Address all calls and cases in the Service Center.
• Maintain accurate records of customer interactions in systems.
• Outbound calls to obtain information for processing.
• Process amendments, add-ons, cancellations, and data-entry corrections.
• Provide technical support for the MH customer portal.
• Route calls to appropriate departments and maintain HIPAA compliance.

Skills

Customer service

Problem solving

Critical thinking

Interpersonal skills

Communication

Team collaboration

Phone support

CRM experience

Education

Associate degree

Bachelor degree preferred

Tools

MS Office

Salesforce

CRM systems

Telephony systems

Job description

Millennium Health LLC seeks a Customer Service Advocate to be the primary contact for inbound calls, Live Chat inquiries, and support cases in a service center setting. The role involves new client setup, account and specimen management, clinical and billing support, shipping questions, and collaborating with cross-functional teams to resolve issues while maintaining HIPAA compliance.

Requirements include an Associate’s degree or equivalent, 1–2 years in customer service (healthcare/biotech