Customer Experience Programs Lead & Community Engagement

Thornton Tomasetti; Temecula (CA); Hybrid; USD 51,000 - 101,000; Full time

Benefits offered by this job

Free medical coverage

Retirement plan with high employercon‑

Tuition reimbursement

FreeU education benefit

Great place to work

Job summary

Abbott in Temecula, CA, seeks a Customer Service Programs & Community Engagement Specialist to design and implement solutions that improve customer service processes and engagement.

You will monitor metrics, guide teams, lead projects, coordinate with Manufacturing, Marketing, QA, Sales and Inventory, and support product launches while ensuring US and global customer satisfaction. This role requires strong communication, organization, and training of team members on new processes.

Qualifications

• Bachelor’s Degree or an equivalent combination of education and work experience.
• Minimum 2 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.

Responsibilities

• Designs, develops, and implements short and long-term solutions to improve Customer Service processes.
• Monitors and analyzes recorded impacts and metrics; supports team members in resolution of impacts and recognizes trends.
• Leads projects and implements process improvements for current and future projects to ensure customers are engaged.
• Facilitates new product launches by coordinating with all departments involved.
• Manages customer accounts to ensure US and global customer satisfaction.
• Supports department and teams in the resolution of order processing, department audits and customer issues.
• Provides guidance and training to team members on the implementation of short and long-term system improvements.
• Supports marketing launch strategy by implementing internal processes and training the sales force.

Education

Bachelor's Degree

Job description

Abbott in Temecula, CA, seeks a Customer Service Programs & Community Engagement Specialist to design and implement solutions that improve customer service processes and engagement.

You will monitor metrics, guide teams, lead projects, coordinate with Manufacturing, Marketing, QA, Sales and Inventory, and support product launches while ensuring US and global customer satisfaction. This role requires strong communication, organization, and training of team members on new processes.