Healthcare Customer Support Specialist

Lincare-085e31c; Ridgeland (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Ridgeland, SC is seeking a customer service associate to communicate with patients, answer questions, resolve problems, and support compliance with physician direction. You will handle inbound and outbound calls, identify ongoing and additional product or service needs, and document interactions in the computerized record keeping system.

This role requires accurate data entry, the ability to train coworkers, and careful verification of demographic information.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Data entry

Team training

Numerical calculations

Instruction following

Education

High School Diploma or GED

Job description

Lincare in Ridgeland, SC is seeking a customer service associate to communicate with patients, answer questions, resolve problems, and support compliance with physician direction. You will handle inbound and outbound calls, identify ongoing and additional product or service needs, and document interactions in the computerized record keeping system.

This role requires accurate data entry, the ability to train coworkers, and careful verification of demographic information.