Healthcare Customer Support Specialist

Lincare Holdings Inc.; Missoula (MT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement

Job summary

Lincare Holdings Inc. in Missoula, MT seeks a customer service specialist to support patients and providers by answering questions, resolving issues, and identifying ongoing product/service needs. You will communicate via calls and document interactions in our systems.

Responsibilities include updating demographic data, entering orders, educating customers about products, and ensuring compliance with physician directions. A readiness to learn and accurate data entry are essential.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Communication

Team collaboration

Training others

Numerical ability

Education

High School Diploma or GED

Computer entry

Tools

Computerized record keeping system

Job description

Lincare Holdings Inc. in Missoula, MT seeks a customer service specialist to support patients and providers by answering questions, resolving issues, and identifying ongoing product/service needs. You will communicate via calls and document interactions in our systems.

Responsibilities include updating demographic data, entering orders, educating customers about products, and ensuring compliance with physician directions. A readiness to learn and accurate data entry are essential.