Customer Service Representative 3 (H)

University of Miami; Florida; Remote; USD 40,000 - 52,000; Full time

Job summary

The University of Miami Health System is seeking a Customer Service Representative 3 to join the UHealth Connect team in a remote capacity. You will handle inquiries, complaints, and information requests via phone, email, and written channels, guiding customers and ensuring timely solutions.

The role requires a high school diploma, at least two years of relevant experience, and strong communication, problem solving, and discretion.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant experience.
• Ability to communicate effectively in both oral and written form; strong problem-solving skills.

Responsibilities

• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.
• Resolves complex and unusual problems and communicates solution to the customer.
• Maintains records of customer interactions and ensures proper follow-up with other departments.

Skills

Communication skills

Problem solving

Confidentiality

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

## Customer Service Representative 3 (H)Apply: Remote: Medley, FL: Full time: Posted Today: R100102367**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The University of Miami/UHealth, Department of UHealth Connect has an exciting opportunity for a full time Customer Service Representative 3 to work remote. **Core Summary**The Customer Service Representative 3 receives reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows up on customer concerns via face-to-face, email, fax, telephone and/or regular mail. This position also provides guidance to lower-level customer service staff and handles the more complex or unusual problems. **Core Responsibilities**Assists lower level customer service staff with day-to-day requests. Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.Researches all inquiries in order to address any issues or concerns.Refers concerns to other service areas/departments for follow-up, as needed.Resolves complex and unusual problems and communicates solution or requested information to the customer.Verifies that appropriate changes/resolutions have been finalized.Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*** **Core Qualifications**High school diploma or equivalentMinimum 2 years of relevant experience **Knowledge, Skills and Attitudes:**Ability to communicate effectively in both oral and written form.Ability to recognize, analyze and solve a variety of problems. Ability to process and handle confidential information with discretion.Ability to work evening, nights, and weekends as necessary.Ability to lead, motivate, develop and train others. Proficiency in computer software (i.e., Microsoft Office).***Any relevant education, certifications and/or work experience may be considered.***#LI-EL1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**Staff