Senior Remote Customer Service Lead & Problem Solver

University of Miami; Medley (FL); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Job summary

The University of Miami/UHealth Connect is seeking a full-time Customer Service Representative 3 to work remotely. The role handles inquiries, complaints, and information requests, guiding junior staff and addressing complex problems.

You will document interactions, escalate when needed, and ensure resolutions are properly tracked. A minimum of two years of relevant experience and a high school diploma are required; evening and weekend availability is expected.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of relevant customer service experience.
• Ability to communicate effectively in writing and speech.
• Ability to handle confidential information with discretion.
• Flexibility to work evenings, nights, and weekends.

Responsibilities

• Assist customers and respond to inquiries, complaints, and requests.
• Support lower-level staff and handle complex problems.
• Research inquiries and coordinate with other departments.
• Document customer interactions and resolutions in the database.
• Escalate unresolved issues to leadership as needed.
• Ensure changes/resolutions are finalized and communicated.

Skills

Communication

Problem solving

Discretion

Leadership training

MS Office proficiency

Evening/night/weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The University of Miami/UHealth Connect is seeking a full-time Customer Service Representative 3 to work remotely. The role handles inquiries, complaints, and information requests, guiding junior staff and addressing complex problems.

You will document interactions, escalate when needed, and ensure resolutions are properly tracked. A minimum of two years of relevant experience and a high school diploma are required; evening and weekend availability is expected.