Pathology Customer Service Associate

University of Miami; Miami, Northern (FL, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

The University of Miami is seeking a Customer Service Representative 1 to join the Pathology Administration team on-site in Miami, FL. The role handles inquiries, completes service requests, and resolves routine issues while maintaining confidential information and records of interactions.

Qualified candidates have a High School Diploma and at least 1 year of relevant experience, with proficiency in Microsoft Office and the ability to work evenings, nights, and weekends as needed.

Qualifications

• Effective written and oral communication.
• Ability to analyze and solve problems.
• Ability to handle confidential information with discretion.
• Ability to work evenings, nights and weekends as necessary.
• Proficiency in computer software such as Microsoft Office.

Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches inquiries to address issues or concerns and refers to other areas as needed.
• Resolves routine problems and communicates solutions or information.
• Keeps records of customer interactions in the database.
• Escalates unresolved grievances to department leadership.
• Reviews and processes confidential information with discretion.
• Adheres to University policies and safeguards assets.

Skills

Communication

Problem-solving

Discretion

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

The University of Miami is seeking a Customer Service Representative 1 to join the Pathology Administration team on-site in Miami, FL. The role handles inquiries, completes service requests, and resolves routine issues while maintaining confidential information and records of interactions.

Qualified candidates have a High School Diploma and at least 1 year of relevant experience, with proficiency in Microsoft Office and the ability to work evenings, nights, and weekends as needed.