Healthcare Customer Support Specialist

Synergistix, Inc.; Florida; Hybrid; USD 23,000 - 32,000; Full time

Job summary

Synergistix, Inc. in Sunrise, FL is seeking a Customer Service Specialist to join a high-volume, performance-driven call center serving healthcare professionals, pharmaceutical field teams, and internal stakeholders.

You will manage inbound calls, emails, and tickets, assist with sample requests and orders, document interactions in CRM, troubleshoot basic issues, and escalate when needed, all while upholding SLAs and delivering empathetic, accurate service.

Qualifications

• 1–3 years of experience in customer service, call center, or contact center roles.
• Strong verbal and written communication skills.
• Experience with CRM or ticketing systems (Zendesk or similar).
• Ability to multitask across systems and prioritize effectively.
• Attention to detail and accuracy; accountable and reliable.

Responsibilities

• Handle inbound customer service calls, emails, and CRM tickets from healthcare professionals and field representatives.
• Assist with inquiries related to sample requests, orders, returns, and account inquiries accurately.
• Conduct outbound calls to obtain missing information and resolve pending requests.
• Document interactions in CRM/ticketing systems (Zendesk or similar) with consistency.
• Troubleshoot basic system, portal, and order-related issues and escalate complex problems.
• Meet or exceed performance metrics including response time, quality, and resolution SLAs.
• Maintain professional, empathetic communication with customers and internal partners.

Skills

Customer service

Zendesk

CRM systems

Communication

Multitasking

Attention to detail

Accountability

Time management

Team collaboration

Empathy

Tools

Zendesk

CRM systems

Job description

Synergistix, Inc. in Sunrise, FL is seeking a Customer Service Specialist to join a high-volume, performance-driven call center serving healthcare professionals, pharmaceutical field teams, and internal stakeholders.

You will manage inbound calls, emails, and tickets, assist with sample requests and orders, document interactions in CRM, troubleshoot basic issues, and escalate when needed, all while upholding SLAs and delivering empathetic, accurate service.