Client Experience & Solutions Specialist

Telligen; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits summary

Job summary

Telligen is seeking a customer service professional to support healthcare programs in a fast-paced environment. Responsibilities include answering inquiries, troubleshooting, scheduling assessments, and routine administrative tasks.

The role emphasizes professional communication and teamwork to meet contract SLAs and deliver high-quality service. The ideal candidate has strong written and verbal communication, experience in healthcare or call-center settings, and the ability to manage multiple

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or healthcare environment.
• Experience in mentoring or leadership role.
• Experience in fast-paced, deadline-driven environments.
• Excellent verbal and written communication skills.
• Intermediate PC skills; proficient in Microsoft Office.
• Ability to triage issues and handle multiple tasks; keyboarding 50+ wpm.

Responsibilities

• Ensure high customer satisfaction by partnering with team and program support to meet SLAs and contract requirements.
• Respond to general inquiries, troubleshoot issues, schedule/reschedule assessments, and perform administrative tasks.
• Communicate professionally with internal and external customers in writing and verbally.
• Provide general office support and data entry into databases within specified timeframes.
• Prepare and distribute correspondence per SOPs to meet contract requirements.
• Listen to concerns, analyze information, recommend solutions, and confirm satisfaction.
• Collaborate with leadership to provide feedback and help achieve company goals.

Skills

Customer service

Healthcare experience

Leadership/mentoring

Multitasking

Written & verbal communication

MS Office proficiency

Typing 50+ wpm

Attendance reliability

Bilingual (a plus)

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook scheduling

Job description

Telligen is seeking a customer service professional to support healthcare programs in a fast-paced environment. Responsibilities include answering inquiries, troubleshooting, scheduling assessments, and routine administrative tasks.

The role emphasizes professional communication and teamwork to meet contract SLAs and deliver high-quality service. The ideal candidate has strong written and verbal communication, experience in healthcare or call-center settings, and the ability to manage multiple