Healthcare Customer Care Specialist - Inbound & Outbound

Synergistix; Florida; Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Synergistix in Florida is seeking a Customer Service Specialist to join a high-volume, performance-driven call center serving healthcare professionals, pharmaceutical field teams, and internal stakeholders.

You will manage inbound calls, emails, and CRM tickets from HCPs and field representatives, handle sample requests, orders, returns, and account inquiries, perform outbound follow-ups, document interactions, and escalate issues when needed with accuracy and empathy.

Qualificações

• 1–3 years in customer service, call center, or contact center roles.
• Strong verbal and written communication skills.
• Ability to multitask across systems and prioritize effectively.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced, metric-driven environment.
• Demonstrated accountability, reliability, and follow-through in prior roles.

Responsabilidades

• Handle inbound customer service calls, emails, and tickets from HCPs and field representatives.
• Assist with inquiries related to sample requests, orders, returns, and account inquiries accurately and efficiently.
• Conduct outbound calls to obtain missing information and resolve pending requests.
• Accurately document all interactions in CRM/ticketing systems (Zendesk or similar).
• Troubleshoot basic system, portal, and order-related issues.
• Escalate complex issues and system outages to appropriate internal teams.
• Follow SOPs and client-specific requirements with consistency and accountability.
• Meet or exceed performance metrics including response time, quality, and resolution SLAs.
• Maintain professional, empathetic communication with customers and internal partners.
• Collaborate with internal teams to ensure timely and effective issue resolution.
• Maintain schedule flexibility to support business needs, including occasional evening coverage and PTO coverage within the team.

Conhecimentos

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Accountability

Ferramentas

CRM software (Zendesk)

Descrição da oferta de emprego

Synergistix in Florida is seeking a Customer Service Specialist to join a high-volume, performance-driven call center serving healthcare professionals, pharmaceutical field teams, and internal stakeholders.

You will manage inbound calls, emails, and CRM tickets from HCPs and field representatives, handle sample requests, orders, returns, and account inquiries, perform outbound follow-ups, document interactions, and escalate issues when needed with accuracy and empathy.