Healthcare Customer Support & Care Coordinator

ADP, Inc.; Irvine (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

ADP, Inc. in Irvine, CA is seeking a Customer Service Representative to handle inquiries and orders from referral sources and homecare patients.

The role requires a high school diploma or equivalent and at least three years of medical customer service experience, with candidates must be 18 years or older. Responsibilities include coordinating care referrals, providing equipment and services information, assisting walk-in patients, and maintaining professional etiquette while resolving complaints

Qualifications

• Education or experience equivalent to a high school diploma is required.
• At least three years related medical customer service experience or similar is required.
• Must be 18 years of age or older.

Responsibilities

• Responds to telephone, fax and e-mail inquiries and orders from referral sources and homecare patients.
• Documents referral request for coordination of care.
• Provides information on equipment supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
• Performs other related duties as directed by supervisor/lead.

Skills

Medical customer service experience

18+ age

Education

High school diploma or equivalent

Job description

ADP, Inc. in Irvine, CA is seeking a Customer Service Representative to handle inquiries and orders from referral sources and homecare patients.

The role requires a high school diploma or equivalent and at least three years of medical customer service experience, with candidates must be 18 years or older. Responsibilities include coordinating care referrals, providing equipment and services information, assisting walk-in patients, and maintaining professional etiquette while resolving complaints