DME Customer Care Specialist

ADP, Inc.; Santa Fe Springs (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

ADP, Inc. in Santa Fe Springs, CA, is seeking a Full Time Clerical Customer Service Representative to handle inquiries and orders from referral sources and homecare patients.

The role requires DME experience, a high school diploma or equivalent, and at least two years of related experience. Responsibilities include coordinating care referrals, providing information on equipment and services, assisting walk-in patients, and resolving complaints while complying with regulatory practices and

Qualifications

• Education or experience equivalent to a high school diploma is required.
• Must have DME experience.
• At least two years related experience is required.
• Must be 18 years of age or older.

Responsibilities

• Responds to telephone, fax and e-mail inquiries and orders from referral sources and homecare patients.
• Documents referral request for coordination of care.
• Provides information on equipment, supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with regulatory policies and procedures and best practices.
• Performs other related duties as directed by supervisor.

Skills

DME Experience

Customer Service

Education

High school diploma or GED

Job description

ADP, Inc. in Santa Fe Springs, CA, is seeking a Full Time Clerical Customer Service Representative to handle inquiries and orders from referral sources and homecare patients.

The role requires DME experience, a high school diploma or equivalent, and at least two years of related experience. Responsibilities include coordinating care referrals, providing information on equipment and services, assisting walk-in patients, and resolving complaints while complying with regulatory practices and