Healthcare Customer Service Specialist – Care Coordination

SUNRISE RESPIRATORY CARE INC; Irvine (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Sunrise Respiratory Care Inc. in Irvine, CA is seeking a Customer Service Representative to handle telephone, fax and email inquiries from referral sources and homecare patients.

You will document referrals, provide information on equipment and services, and assist walk-in patients in selecting equipment and supplies. The role requires a high school diploma or equivalent and at least three years of medical customer service experience, with the ability to maintain professional etiquette and

Qualifications

• Education or experience equivalent to a high school diploma is required.
• At least three years related medical customer service experience or similar is required.
• Must be 18 years of age or older.

Responsibilities

• Responds to telephone, fax and e-mail inquiries and orders from referral sources and homecare patients.
• Documents referral request for coordination of care.
• Provides information on equipment supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
• Performs other related duties as directed by supervisor/lead
• Keep up to date with training and terminology

Skills

Medical customer service

Communication skills

Education

High school diploma

Job description

Sunrise Respiratory Care Inc. in Irvine, CA is seeking a Customer Service Representative to handle telephone, fax and email inquiries from referral sources and homecare patients.

You will document referrals, provide information on equipment and services, and assist walk-in patients in selecting equipment and supplies. The role requires a high school diploma or equivalent and at least three years of medical customer service experience, with the ability to maintain professional etiquette and