Medical Customer Service Specialist: Care Coordination

ADP, Inc.; Riverside (CA); Presencial; USD 42 000 - 52 000; Tempo integral

Resumo da oferta

ADP, Inc. is recruiting for a Customer Service Representative in Palm Desert, CA. The role supports referrals and homecare patients, answering inquiries by phone, fax, and e-mail, and coordinating care with providers.

The ideal candidate has at least three years of medical customer service experience, a high school diploma or equivalent, and is 18 years or older. On-site position with pay depending on experience.

Qualificações

• Education or experience equivalent to a high school diploma is required.
• At least three years related medical customer service experience or similar is required.
• Must be 18 years of age or older.

Responsabilidades

• Responds to telephone, fax and e-mail inquiries and orders from referral sources and homecare patients.
• Documents referral request for coordination of care.
• Provides information on equipment supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
• Performs other related duties as directed by supervisor/lead
• Keep up to date with training and terminology

Conhecimentos

High school diploma or equivalent

Medical customer service

18+ age

Descrição da oferta de emprego

ADP, Inc. is recruiting for a Customer Service Representative in Palm Desert, CA. The role supports referrals and homecare patients, answering inquiries by phone, fax, and e-mail, and coordinating care with providers.

The ideal candidate has at least three years of medical customer service experience, a high school diploma or equivalent, and is 18 years or older. On-site position with pay depending on experience.