Customer Service/Technical Support

POS Professional Office Services, Inc; Waterloo (IA); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical insurance (PPO)

Dental insurance

Vision insurance

401(k) with company contribution

Flex Spending Account

PTO

Paid Holidays

Life Insurance & Disability insurance

Wellness Program

Job summary

POS Professional Office Services, Inc. in Waterloo, IA seeks a Customer Service/Technical Support candidate to join our team. Shifts range from 8/9/9:30am to 4/5/6pm. You will assist in documentation, support customers, and collaborate with stakeholders to deliver updates and new products.

The role emphasizes strong communication, multitasking, and a customer-first mindset, with opportunities for growth and a competitive benefits package.

Qualifications

• BA Degree or 3-5 years of experience preferred.
• Strong business acumen and clear written/verbal communication.
• Ability to present information effectively using multiple media.
• Able to adapt to change and shift gears as needed.
• Must multitask and prioritize daily work.
• Desire to grow personally and as a team member.
• Experience with MS Office Suite (Excel, Word).
• Strategic problem-solving skills.
• Ability to collaborate cross-functionally.

Responsibilities

• Assist or lead creation and updating of documentation, checklists, and procedures.
• Provide excellent quality of work with a customer-first culture mindset.
• Map and script activities supporting new and existing customers.
• Maintain industry knowledge through self-study of new technology updates.
• Collaborate with stakeholders on development, delivery of updates, and new products.
• Perform product demonstrations for customers, staff, and stakeholders.
• Schedule training sessions and attend meetings as required.
• Maintain knowledge of EPS infrastructure to troubleshoot and recover from downtime.
• Capture customer feedback for future enhancements or follow-up.
• Identify new application opportunities and relay to stakeholders.
• Provide product recommendations to increase revenue.

Skills

Customer service

Technical support

Documentation

Communication

Multitasking

Team collaboration

Education

BA Degree or 3-5 years experience

Tools

MS Office Suite (Excel, Word)

Job description

The healthcare industry is rapidly changing. Patients want more personalized care and communication whether it's sent to their mobile, laptop or mailbox. The patient/provider relationship has never been more important to practices. For more than 45 years, POS Professional Office Services, Inc. has worked with 30,000-plus medical practices to improve its patient communications and practice profitability! Our solutions include Print. Patient Payment Services. Digital Messaging. Patient Surveys. POS sets itself apart from the competition by integrating and branding all of a practice's communications to create loyalty and better relationships with patients. To learn more about our dynamic privately held corporation, visit www.poscorp.com.

POS is seeking Customer Service/Technical Support candidates who want to join our growing team in Waterloo, Iowa. Shifts may range from 8/9/9:30am to 4/5/6pm. Duties include:

• Assist or lead the creation and updating of documentation, checklists, and procedures.
• Provide excellent quality of work with a customer-first culture mindset.
• Execute day-to-day activities and processes by mapping and scripting activities supporting new and existing customers.
• Maintain industry knowledge through self-study of new technology and techniques updates.
• Collaborate with all stakeholders in all aspects of development, delivery of updates, and new products.
• Perform product demonstrations for customers, staff, and other stakeholders.
• Schedule training sessions and attend meetings as required.
• Maintain a working knowledge of the overall EPS infrastructure to prevent, as well as assist in troubleshooting and recovery when system anomalies or downtime are encountered.
• Confirms customer feedback is captured for future enhancements or for follow-up as needed.
• Identify new application opportunities and relay this information to relevant stakeholders.
• Provide product recommendations and suggestions to increase revenue.

We seek candidates with the following credentials:

• BA Degree or 3-5 years of experience preferred.
• Strong business acumen that includes strong detailed written and verbal communication.
• Ability to present information effectively utilizing multiple types of media.
• Ability to adapt to change and shift gears as the need dictates.
• Must be able to multitask and prioritize days' work.
• Desire to grow and develop themselves as well as their team.
• Experience with MS Office Suite (Excel, Word).
• Strategic problem-solving skills.
• Ability to collaborate cross-functionally.

Starting salary range for this position will be from $53,500-$65,000 commensurate with experience.

POS offers an excellent opportunity for personal and professional growth, a competitive wage, and a full benefit package including:

• Medical insurance (PPO and HSA options)
• Dental insurance
• Vision insurance
• 401(k) with company contribution
• Flex Spending Account
• PTO
• Paid Holidays
• Employer sponsored Life Insurance and Short-term & Long-term Disability insurance
• Wellness Program

Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.