Healthcare Customer Success Lead

Gunderson Inc; Appleton (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Gunderson Uniform & Linen is seeking a Customer Success Manager - Healthcare to build lasting relationships with healthcare facilities, ensure the delivery of linens and supplies, and spot opportunities to strengthen service. The role blends on-site visits, inventory checks, and cross-functional problem solving to keep customers satisfied and grow each account.

Visit facilities, manage inventory, and lead business reviews with a proactive mindset.

Qualifications

• 2+ years in account management, customer success, or client services; healthcare experience is a plus.
• Strong organization, clear communication, and a proactive approach to solving problems.
• Comfort with inventory tracking, on-site audits, CRM systems, and everyday office software.
• A valid driver's license and reliable transportation for regular customer visits.

Responsibilities

• Become a trusted partner to your healthcare accounts—not just a name in their inbox.
• Visit customer facilities, check inventory, and help keep supplies aligned with their needs.
• Turn service questions into solutions by bringing the right people together and following through.
• Lead meaningful business reviews, uncover opportunities to grow each account, and keep customer details current in the CRM.

Skills

Account management experience

Effective communication

Problem-solving

Tools

CRM systems

Inventory tracking

Job description

Gunderson Uniform & Linen is seeking a Customer Success Manager - Healthcare to build lasting relationships with healthcare facilities, ensure the delivery of linens and supplies, and spot opportunities to strengthen service. The role blends on-site visits, inventory checks, and cross-functional problem solving to keep customers satisfied and grow each account.

Visit facilities, manage inventory, and lead business reviews with a proactive mindset.