Customer Sucess Manager - Healthcare

Gunderson Inc; Appleton (WI); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Gunderson Uniform & Linen is seeking a Customer Success Manager - Healthcare to build lasting relationships with healthcare facilities, ensure the delivery of linens and supplies, and spot opportunities to strengthen service. The role blends on-site visits, inventory checks, and cross-functional problem solving to keep customers satisfied and grow each account.

Visit facilities, manage inventory, and lead business reviews with a proactive mindset.

Qualifikationen

• 2+ years in account management, customer success, or client services; healthcare experience is a plus.
• Strong organization, clear communication, and a proactive approach to solving problems.
• Comfort with inventory tracking, on-site audits, CRM systems, and everyday office software.
• A valid driver's license and reliable transportation for regular customer visits.

Aufgaben

• Become a trusted partner to your healthcare accounts—not just a name in their inbox.
• Visit customer facilities, check inventory, and help keep supplies aligned with their needs.
• Turn service questions into solutions by bringing the right people together and following through.
• Lead meaningful business reviews, uncover opportunities to grow each account, and keep customer details current in the CRM.

Kenntnisse

Account management experience

Effective communication

Problem-solving

Tools

CRM systems

Inventory tracking

Jobbeschreibung

Be the person customers count on—and the reason they love working with us. You remember the details, follow through, and spot solutions before small challenges become big headaches. Sound like you? Gunderson Uniform & Linen is hiring a Customer Success Manager - Healthcare. You'll build lasting customer relationships, help healthcare facilities keep the right linens and supplies on hand, and find opportunities to strengthen service and grow each account. It's a mix of relationship-building, hands-on customer visits, and problem-solving - with a direct impact on the service healthcare teams depend on.

What You'll Do

• Become a trusted partner to your healthcare accounts—not just a name in their inbox.
• Visit customer facilities, check inventory, and help keep supplies aligned with their needs.
• Turn service questions into solutions by bringing the right people together and following through.
• Lead meaningful business reviews, uncover opportunities to grow each account, and keep customer details current in the CRM.

Requirements

What you'll bring:

• 2+ years in account management, customer success, or client services; healthcare experience is a plus.
• Strong organization, clear communication, and a proactive approach to solving problems.
• Comfort with inventory tracking, on-site audits, CRM systems, and everyday office software.
• A valid driver's license and reliable transportation for regular customer visits.

Why Gunderson?

Great service takes people who care about getting it right. At Gunderson, that means owning your work, supporting your teammates, and asking, "How can we make this better?" Bring your ideas and follow-through to a role where strong relationships help healthcare customers get the service they need.