Client Success Manager – Healthcare

gobravvo; Bristol (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

PTO & holidays

Job summary

Core Linen Services in the United States seeks a Client Success Manager - Healthcare to serve as the main liaison for hospital clients, ensuring linen programs are delivered, optimized, and aligned with infection control standards. You will educate, train, and troubleshoot to support hospitals nationwide.

This full-time role emphasizes relationship building, program stewardship, inventory controls, and collaboration with management to drive service excellence and client satisfaction.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Strong multitasking and organizational abilities in a fast-paced environment.
• Excellent communication, presentation, and problem-solving skills.
• Willingness to travel up to 20% and collaborate with hospital partners.

Responsibilities

• Serve as the primary point of contact for healthcare clients, ensuring linen management programs are delivered and optimized.
• Educate and train clients on best practices and troubleshoot issues related to linen services.
• Collaborate with management to address client needs and maintain high service standards.
• Manage inventory controls, monitor par levels, and support cost-management initiatives.
• Coordinate Linen Committee meetings and apply QA programs with infection control in mind.

Skills

Multitask management

Organizational skills

Problem-solving

Analytical skills

Communication skills

Presentation skills

Self-motivation

Travel readiness

Healthcare industry knowledge

Education

Bachelor’s degree or equivalent

Job description

Core Linen Services is a prominent provider of hospital and hospitality laundry processing services, dedicated to supporting healthcare institutions and hospitality facilities nationwide. Our company prioritizes superior service, quality, and safety, partnering with clients so they can reliably deliver essential services to patients and guests. With operations spanning over 20 states and as a portfolio company of H.I.G. Capital, Core Linen Services is recognized for setting industry standards in laundry management and client satisfaction.

We are seeking a highly motivated and skilled Client Success Manager - Healthcare to join our dynamic team. This full-time role serves as a vital link between our organization and healthcare clients, ensuring seamless execution of linen management programs, high client satisfaction, and the delivery of best practices in product utilization and inventory controls. As a Client Success Manager - Healthcare, you will serve as a trusted advisor, educator, trainer, and problem solver for each assigned account. Your expertise will support hospital systems and healthcare facilities in maintaining optimal linen programs, implementing quality assurance initiatives, and promoting infection control standards.

Working at Core Linen Services offers the opportunity to make a significant impact on healthcare operations while advancing your professional career in a fast-paced, innovative environment. With our commitment to employee development and a robust benefits package, you will find both challenge and reward in this role.

Client Success Manager - Healthcare Summary

• Serve as the primary point of contact for healthcare clients, ensuring all aspects of linen management programs are consistently delivered and optimized.
• Act as a resource and trainer for clients, providing education on best practices and troubleshooting any issues related to linen services.
• Collaborate with Core Linen Services' management team to address client needs and ensure high standards of service are met.

Duties & Responsibilities

• Maintain excellent customer service by fostering relationships at multiple levels within assigned client accounts.
• Ensure quality service, encourage optimal product utilization, and implement best practice linen strategies.
• Identify opportunities within existing healthcare facilities to increase account penetration and expand service offerings.
• Oversee inventory management, monitor linen par levels, and implement cost management systems and procedures.
• Facilitate and coordinate Linen Committee meetings to align with client objectives.
• Conduct internal distribution analysis and utilize Linen Opportunity & Impact Study (LOIS) tools to evaluate service opportunities.
• Perform par level analysis to ensure efficiency and adjust as necessary to meet facility needs.
• Evaluate product lines using linen specification expertise to ensure product quality and suitability.
• Manage linen security initiatives and coordinate physical inventories to reduce losses and improve efficiency.
• Implement laundry-specific Quality Assurance (QA) programs in collaboration with healthcare clients, integrating quality feedback such as HCAHPS scores.
• Coordinate with Infection Control Practitioners to ensure compliance with hospital policies and state regulations for laundry processing.
• May manage, direct, or assist other team members as assigned to support client success and operational excellence.

Salary & Benefits

• Competitive compensation commensurate with experience.
• Comprehensive benefits package including medical, dental, vision, life insurance/AD&D, disability insurance, and retirement plan.
• Paid time off, holiday time off (varies by site), and flexible spending accounts (FSAs).

Qualifications & Requirements

• Proven ability to manage multiple tasks and meet deadlines effectively in a dynamic environment.
• Strong organizational, planning, problem-solving, and analytical skills.
• Excellent communication and presentation abilities for both internal and external stakeholders.
• Self-motivated and able to work independently.
• Willingness to travel with overnight stays up to an estimated 20% of the time.
• Knowledge and training from the Healthcare Laundry Accreditation Council preferred.
• Bachelor’s degree or equivalent combination of education and relevant experience required.
• Demonstrated experience in building relationships and applying a consultative approach to client retention and growth.

Ideal Candidate Snapshot

• Thrives in a fast-paced healthcare service environment.
• Excels at building trust and rapport with healthcare professionals and facilities.
• Proactive in identifying client needs and implementing effective solutions.
• Detail-oriented with strong analytical and problem-solving skills.
• Collaborative, supportive team player with a passion for client success.

Other Relevant Information

• Core Linen Services is committed to equal opportunity employment. All applicants are considered fairly based on abilities, achievements, and experience, without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.
• Qualified candidates must be able to perform the essential functions of the job satisfactorily with or without reasonable accommodation.
• The job description is not exhaustive; duties and requirements may be adjusted as business needs evolve.
• Applicants with criminal histories are considered in a manner consistent with applicable laws and ordinances.

Join Core Linen Services and help us deliver superior service and support to healthcare partners nationwide.