DME Customer Service Specialist — Clerical

SUNRISE RESPIRATORY CARE INC; Santa Fe Springs (CA); In loco; USD 38.000 - 44.000; Tempo pieno

Descrizione del lavoro

Requirements include a high school diploma (or equivalent) and at least two years related experience, with DME experience preferred. This on-site position is full-time and involves assisting patients and referral sources.

Competenze

• Education or experience equivalent to a high school diploma is required.
• Must have DME Experience.
• At least two years related experience is required.
• Must be 18 years of age or older.

Mansioni

• Responds to telephone, fax and e-mail inquiries and orders from referral sources and homecare patients.
• Documents referral request for coordination of care.
• Provides information on equipment supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
• Performs other related duties as directed by supervisor.

Conoscenze

DME Experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

Requirements include a high school diploma (or equivalent) and at least two years related experience, with DME experience preferred. This on-site position is full-time and involves assisting patients and referral sources.