Healthcare Logistics Customer Advocate

Daniels Sharpsmart Inc; Orlando (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401K Matching

Short-term disability and life保险

Job summary

Daniels Health in Orlando seeks a Customer Service Advocate to be the trusted voice for healthcare clients, ensuring every interaction is smooth, solutions-focused, and service-driven. You will handle hazardous waste logistics coordination, manifests, scheduling with third-party incinerators, and investigate requests using Salesforce, contributing to on-time deliveries and compliance.

Full-time, Mon-Fri, 8:30-5.

Qualifications

• 2+ years of customer service or administrative experience.
• Proficiency in Microsoft Office; Salesforce experience is a plus.
• Comfortable working with data to support decisions and process improvements.
• Highly organized, adaptable, and able to manage multiple priorities.
• Willingness to work flexible hours, including weekends or holidays as needed (rare).

Responsibilities

• Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
• Serve as the first point of contact for hospitals and healthcare facilities via phone and email
• Investigate and resolve customer requests and complaints using Salesforce
• Coordinate with production and transport teams to ensure timely deliveries
• Create and distribute manifests, tracking forms, and process documents
• Support daily routing logistics and inventory coordination
• Collaborate across departments to manage account changes and generate reports
• Analyze customer and operational data to identify trends and improve service delivery
• Continuously seek ways to improve processes and enhance customer experience

Skills

Customer service

Administrative experience

Microsoft Office

Data analysis

Organizational skills

Flexibility

Tools

Salesforce

Job description

Daniels Health in Orlando seeks a Customer Service Advocate to be the trusted voice for healthcare clients, ensuring every interaction is smooth, solutions-focused, and service-driven. You will handle hazardous waste logistics coordination, manifests, scheduling with third-party incinerators, and investigate requests using Salesforce, contributing to on-time deliveries and compliance.

Full-time, Mon-Fri, 8:30-5.