AR Customer Service Specialist

Paycom - ATS; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Health, dental and vision insurance

Life, AD&D and long-term disability

Job summary

CHC Solutions, Inc. is seeking an AR Customer Service Specialist in Pittsburgh, PA to handle patient billing inquiries, explain charges and insurance payments, and manage payment plans.

The role requires professional communication, accuracy, and empathy when discussing financial matters. The ideal candidate will have at least 1 year in medical billing or patient accounts, strong organizational skills, and experience with EHR systems.

Qualifications

• High school diploma or equivalent required; associate degree in related field preferred.
• At least 1 year of experience in medical billing, patient accounts or health care customer service.
• Excellent communication and customer service skills with a patient-first mindset.
• Professional and empathetic when discussing financial matters.
• Highly organized with strong attention to detail.
• Experience with medical billing or electronic health record systems preferred.

Responsibilities

• Answer high volumes of patient calls regarding billing, balances and payment options.
• Clearly explain charges, insurance payments, and EOBs to patients.
• Set up and manage payment plans based on company guidelines and patient needs.
• Track and flag daily denials for follow-up by AR specialists.
• Review high-balance accounts to assess payment risk and determine next steps.
• Work with AR staff and insurance representatives to resolve billing issues.
• Accurately document all patient interactions and account updates.
• Stay current on payer guidelines, denial trends and billing changes.
• Deliver excellent customer service while ensuring timely financial resolution.

Skills

Communication

Customer service

Patient-first mindset

Attention to detail

Organizational skills

Medical billing

EHR systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

Electronic Health Records (EHR)

Job description

CHC Solutions, Inc. is currently seeking a passionate Health Care AR Customer Service Specialist to join our team in the Pittsburgh, PA (Robinson Township) office.Who We AreCHC Solutions, Inc. provides medical supplies to patients with a focus on outstanding customer service. We are headquartered near Pittsburgh, PA and have multiple locations throughout the Eastern United States.We receive an order from doctors and their staff, verify the products are covered by the patient’s insurance, the supplies are shipped to them, and we bill their insurance.Everything we do is about improving the patient experience. Caring is the difference.Your ResponsibilitiesAs an AR Customer Service Specialist, you will be part of a dedicated team responsible for ensuring accurate and timely payment for prescribed medical supplies provided to patients through their insurance coverage.Your future position responsibilities will include the following.Answer high volumes of patient calls regarding billing, balances and payment options.Clearly explain charges, insurance payments, and EOBs to patients.Set up and manage payment plans based on company guidelines and patient needs.Track and flag daily denials for follow-up by AR specialists.Review high-balance accounts to assess payment risk and determine next steps.Work with AR staff and insurance representatives to resolve billing issues.Accurately document all patient interactions and account updates.Stay current on payer guidelines, denial trends and billing changes.Deliver excellent customer service while ensuring timely financial resolution.What You BringWhen you apply for this position, you will meet the following qualifications.High school diploma or equivalent required; associate degree in business, health care, or related field preferredAt least 1 year of experience in medical billing, patient accounts or health care customer serviceExcellent communication and customer service skills with a patient-first mindsetProfessional and empathetic when discussing financial mattersHighly organized with strong attention to detailExperience with medical billing or electronic health record systems preferredOur BenefitsIf you join our team of dedicated professionals, we can offer you the following benefits.Competitive salaryGenerous paid time off (for full-time employees)Health, dental and vision insurance.Life, AD&D and long-term disability coverage.Opportunities to grow your skills and advance your career in health care.An inclusive workplace. CHC Solutions, Inc. is an Equal Opportunity Employer.Apply TodayReady to make a difference? Apply now and join a team that cares.