AR Customer Service Specialist

CHC Solutions; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life and AD&D coverage

Long-term disability

Career development

Inclusive workplace

Job summary

CHC Solutions, Inc. in Pittsburgh, PA, is seeking a Health Care AR Customer Service Specialist to join our team in the Robinson Township area.

You will handle patient billing inquiries, verify insurance coverage, explain charges and EOBs, and help patients set up payment plans while delivering respectful, patient-first service. The role requires 2+ years in medical billing or healthcare customer service, strong communication, and attention to detail.

Qualifications

• High school diploma or equivalent required; associate degree in business, health care, or related field preferred.
• At least 2 years of experience in medical billing, patient accounts or health care customer service.
• Strong understanding of insurance claims, EOBs, denials, and patient billing.
• Skilled in reading and interpreting insurance verifications and coverage details.
• Excellent communication and customer service skills with a patient-first mindset.

Responsibilities

• Answer high volumes of patient calls regarding billing, balances and payment options.
• Clearly explain charges, insurance payments, and EOBs to patients.
• Set up and manage payment plans based on company guidelines and patient needs.
• Track and flag daily denials for follow-up by AR specialists.
• Review high-balance accounts to assess payment risk and determine next steps.
• Work with AR staff and insurance representatives to resolve billing issues.
• Accurately document all patient interactions and account updates.
• Stay current on payer guidelines, denial trends and billing changes.

Skills

Customer service

Communication skills

Attention to detail

Healthcare billing

Insurance claims

Education

High school diploma or equivalent

Associate degree in business/healthcare (preferred)

Tools

Electronic health records systems

Insurance verification systems

Job description

Job Details

Job Location: INDUSTRY - Pittsburgh, PA 15275CHC Solutions, Inc. is currently seeking a passionate Health Care AR Customer Service Specialist to join our team in the Pittsburgh, PA (Robinson Township) office.

Who We Are

CHC Solutions, Inc. provides medical supplies to patients with a focus on outstanding customer service. We are headquartered near Pittsburgh, PA and have multiple locations throughout the Eastern United States.

We receive an order from doctors and their staff, verify the products are covered by the patient’s insurance, the supplies are shipped to them, and we bill their insurance.

Everything we do is about improving the patient experience. Caring is the difference.

Your Responsibilities

As an AR Customer Service Specialist, you will be part of a dedicated team responsible for ensuring accurate and timely payment for prescribed medical supplies provided to patients through their insurance coverage.

Your future position responsibilities will include the following.

• Answer high volumes of patient calls regarding billing, balances and payment options.
• Clearly explain charges, insurance payments, and EOBs to patients.
• Set up and manage payment plans based on company guidelines and patient needs.
• Track and flag daily denials for follow-up by AR specialists.
• Review high-balance accounts to assess payment risk and determine next steps.
• Work with AR staff and insurance representatives to resolve billing issues.
• Accurately document all patient interactions and account updates.
• Stay current on payer guidelines, denial trends and billing changes.
• Deliver excellent customer service while ensuring timely financial resolution.

What You Bring

When you apply for this position, you will meet the following qualifications.

• High school diploma or equivalent required; associate degree in business, health care, or related field preferred
• At least 2 years of experience in medical billing, patient accounts or health care customer service
• Strong understanding of insurance claims, EOBs, denials, and patient billing
• Skilled in reading and interpreting insurance verifications and coverage details
• Excellent communication and customer service skills with a patient-first mindset
• Professional and empathetic when discussing financial matters
• Highly organized with strong attention to detail
• Experience with medical billing or electronic health record systems preferred

Our Benefits

If you join our team of dedicated professionals, we can offer you the following benefits.

• Competitive salary
• Generous paid time off (for full-time employees)
• Health, dental and vision insurance.
• Life, AD&D and long-term disability coverage.
• Opportunities to grow your skills and advance your career in health care.
• An inclusive workplace. CHC Solutions, Inc. is an Equal Opportunity Employer.