Healthcare Customer Support Specialist - On-site Phoenix

Maximus; Phoenix (AZ); Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid medical coverage

Tuition reimbursement

401(k) with company match

Paid time off & holidays

EAP and wellness resources

Flexible schedules

Descripción de la vacante

Maximus in Phoenix, AZ is hiring Customer Service Representatives to support individuals navigating healthcare benefits. The role offers on-site work, comprehensive training, and a starting pay of $18.22 per hour plus potential bonuses up to $2,880.

You'll handle routine inquiries across channels, use standard systems, and maintain knowledge of client regulations. A 6-month CS background and HS diploma are required, with overtime and holiday shifts possible.

Formación

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Must participate and certify in internal CCO training to begin this role.
• Medicare training to complete Tier I requirements later.
• May be required to work overtime and scheduled holidays.
• On-site at our office location is a key requirement; no remote option until after one year of employment with good performance.

Responsabilidades

• Provides customer service for basic and routine inquiries and problems via multiple channels (phone, emails, web chats, or letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provides feedback on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring to published materials or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner using pre-scripted responses.
• Follow policies and SOPs including timesheets and HIPAA rules.
• Utilize standard technology such as telephone, e-mail, and web browser to perform duties.
• Assist callers with filling out online applications and submitting electronically to plan provider for processing.
• Complete basic call logs related to phone inquiries and refer calls as needed to CSR Lead.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems via the online system for resolution.

Conocimientos

Customer service

Interpersonal skills

English proficiency

Educación

High School diploma or equivalent

Descripción del empleo

Maximus in Phoenix, AZ is hiring Customer Service Representatives to support individuals navigating healthcare benefits. The role offers on-site work, comprehensive training, and a starting pay of $18.22 per hour plus potential bonuses up to $2,880.

You'll handle routine inquiries across channels, use standard systems, and maintain knowledge of client regulations. A 6-month CS background and HS diploma are required, with overtime and holiday shifts possible.