Healthcare Customer Care Coordinator

PriMed Management Consulting Services; Stockton (CA); Vor Ort; USD 29.000 - 41.000; Vollzeit

Zusammenfassung

Hill Physicians Medical Group is hiring for multiple Customer Service roles in Stockton, CA. You will respond to member inquiries, resolve issues related to eligibility, benefits, claims and authorizations, and triage requests using multiple systems.

A collaborative, inclusive environment supports growth and excellent patient service. The position requires at least a high school diploma, one year of healthcare call-center experience, and proficiency with Microsoft Office.

Qualifikationen

• Minimum 1 year of Customer Service call center experience required.
• Experience working in a healthcare setting.
• Working knowledge of Microsoft Office (Excel, Outlook, Word).
• Experience with handling medical claims and eligibility inquiries.
• Knowledge of various insurance types (PPO, HMO, etc.).
• Strong written and verbal communication skills.

Aufgaben

• Assist customers by responding to inquiries and resolving issues regarding eligibility, benefits, claims, and authorizations; triaging/routing and using multiple systems to locate information and document interactions.

Kenntnisse

Customer service

Healthcare experience

Communication skills

Ausbildung

High School diploma/GED

Tools

Microsoft Office

Jobbeschreibung

Hill Physicians Medical Group is hiring for multiple Customer Service roles in Stockton, CA. You will respond to member inquiries, resolve issues related to eligibility, benefits, claims and authorizations, and triage requests using multiple systems.

A collaborative, inclusive environment supports growth and excellent patient service. The position requires at least a high school diploma, one year of healthcare call-center experience, and proficiency with Microsoft Office.