Customer Service Coordinator I - 26-129

PriMed Management Consulting Services; Stockton (CA); Vor Ort; USD 29.000 - 41.000; Vollzeit

Zusammenfassung

Hill Physicians Medical Group is hiring for multiple Customer Service roles in Stockton, CA. You will respond to member inquiries, resolve issues related to eligibility, benefits, claims and authorizations, and triage requests using multiple systems.

A collaborative, inclusive environment supports growth and excellent patient service. The position requires at least a high school diploma, one year of healthcare call-center experience, and proficiency with Microsoft Office.

Qualifikationen

• Minimum 1 year of Customer Service call center experience required.
• Experience working in a healthcare setting.
• Working knowledge of Microsoft Office (Excel, Outlook, Word).
• Experience with handling medical claims and eligibility inquiries.
• Knowledge of various insurance types (PPO, HMO, etc.).
• Strong written and verbal communication skills.

Aufgaben

• Assist customers by responding to inquiries and resolving issues regarding eligibility, benefits, claims, and authorizations; triaging/routing and using multiple systems to locate information and document interactions.

Kenntnisse

Customer service

Healthcare experience

Communication skills

Ausbildung

High School diploma/GED

Tools

Microsoft Office

Jobbeschreibung

We're delighted you're considering joining us! At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Join Our Team! Hill Physicians has much to offer prospective employees. We're regularly recognized as one of the \"Best Places to Work in the Bay Area\" and have been recognized as one of the \"Healthiest Places to Work in the Bay Area\". When you join our team, you're making a great choice for your professional career and your personal satisfaction.

DE&I Statement:

At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.

We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!

Job Description:

• Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.

Required Experience

• Minimum 1 year of Customer Service call center experience required
• Experience working in a healthcare setting
• Working knowledge of Microsoft Office i.e. Excel, Outlook, Word
• Experience with handling medical claims and eligibility inquiries
• Knowledge of various insurance types e.g. PPO, HMO, etc.
• Strong written and verbal communication skills

Required Education

• High School diploma/GED required

Additional Information

Multiple Positions Available Our work environment is a friendly, collaborative one where talented, creative, results-oriented people find professional satisfaction and personal growth. We offer competitive salaries, bonuses, health and welfare benefits, paid holidays, time off for sick leave and vacation, and a 401k plan that is among the best in the area!

Salary: $25.22/hour

Hill Physicians is an Equal Opportunity Employer