Customer Service Coordinator I (Multiple Positions) - 26-114

PriMed Management Consulting Services, Inc.; San Ramon (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Paid holidays

Sick leave & vacation

401k plan

Job summary

Hill Physicians Medical Group is seeking an customer service representative in California to assist members with eligibility, benefits, claims and authorizations. You will triage inquiries and route them using multiple systems while documenting interactions.

The role requires at least 1 year in a healthcare call center, solid Excel/Outlook/Word skills, and clear written and verbal communication. Competitive pay with benefits is offered.

Qualifications

• Minimum 1 year of Customer Service call center experience.
• Experience working in a healthcare setting.
• Working knowledge of Microsoft Office i.e. Excel, Outlook, Word.
• Experience with handling medical claims and eligibility inquiries.
• Knowledge of various insurance types e.g. PPO, HMO, etc.
• Strong written and verbal communication skills.

Responsibilities

• Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.

Skills

Call center experience

Healthcare experience

Communication skills

Education

High School diploma/GED

Tools

Microsoft Excel

Outlook

Word

Job description

We’re delighted you’re considering joining us!At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.Join Our Team!Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and have been recognized as one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.DE&I Statement:At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!Job Description:Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.Required ExperienceMinimum 1 year of Customer Service call center experience requiredExperience working in a healthcare settingWorking knowledge of Microsoft Office i.e. Excel, Outlook, WordExperience with handling medical claims and eligibility inquiriesKnowledge of various insurance types e.g. PPO, HMO, etc.Strong written and verbal communication skillsRequired EducationHigh School diploma/GED requiredAdditional InformationMultiple Positions AvailableOur work environment is a friendly, collaborative one where talented, creative, results-oriented people find professional satisfaction and personal growth. We offer competitive salaries, bonuses, health and welfare benefits, paid holidays, time off for sick leave and vacation, and a 401k plan that is among the best in the area!Salary: $25.22/hourHill Physicians is an Equal Opportunity Employer