Healthcare Customer Service & Claims Coordinator

PriMed Management Consulting Services, Inc.; San Ramon (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Paid holidays

Sick leave & vacation

401k plan

Job summary

Hill Physicians Medical Group is seeking an customer service representative in California to assist members with eligibility, benefits, claims and authorizations. You will triage inquiries and route them using multiple systems while documenting interactions.

The role requires at least 1 year in a healthcare call center, solid Excel/Outlook/Word skills, and clear written and verbal communication. Competitive pay with benefits is offered.

Qualifications

• Minimum 1 year of Customer Service call center experience.
• Experience working in a healthcare setting.
• Working knowledge of Microsoft Office i.e. Excel, Outlook, Word.
• Experience with handling medical claims and eligibility inquiries.
• Knowledge of various insurance types e.g. PPO, HMO, etc.
• Strong written and verbal communication skills.

Responsibilities

• Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.

Skills

Call center experience

Healthcare experience

Communication skills

Education

High School diploma/GED

Tools

Microsoft Excel

Outlook

Word

Job description

Hill Physicians Medical Group is seeking an customer service representative in California to assist members with eligibility, benefits, claims and authorizations. You will triage inquiries and route them using multiple systems while documenting interactions.

The role requires at least 1 year in a healthcare call center, solid Excel/Outlook/Word skills, and clear written and verbal communication. Competitive pay with benefits is offered.