Healthcare CSR – On-site in Chester, VA (Flexible PT)

MAXIMUS; Colonial Heights (VA); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Shift differential 10%

On-site work

Job summary

Maximus is seeking Customer Service Representatives to assist consumers navigating complex healthcare plans in Chester, VA. The role includes paid, comprehensive training and requires on-site presence at the office location.

Flexible limited-service part-time schedules are available, with a 10% shift differential for hours 7 p.m.–10 p.m. High school diploma and English fluency are essential.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Ability to speak and read English clearly, professionally and fluently.
• Must work within established turnaround times and be a team player.

Responsibilities

• Provide customer service for basic and routine inquiries via multiple channels (phone, email, web chat, letters).
• Follow policies and SOPs including HIPAA rules.
• Assist callers with online applications and submitting electronically to plan provider.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems via the online system to appropriate parties.

Skills

English fluency

Customer service

Communication

Education

High School diploma

Job description

Maximus is seeking Customer Service Representatives to assist consumers navigating complex healthcare plans in Chester, VA. The role includes paid, comprehensive training and requires on-site presence at the office location.

Flexible limited-service part-time schedules are available, with a 10% shift differential for hours 7 p.m.–10 p.m. High school diploma and English fluency are essential.