Customer Service Supervisor

Arsenault; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, prescription drug, dental and vision Insurance

Several life insurance plans

Paid Time Off

Wellness program

Student Loan Repayment Program

Mortgage Assistance Program

Retirement Programs

Pet Insurance

Job summary

A well-established healthcare organization in Phoenix, AZ is hiring a Customer Service Supervisor to oversee daily operations of the Customer Service pod. This role requires at least two years of customer service experience, basic skills in MS Word, Outlook, and Excel, and capability to type at 35 wpm. The ideal candidate will also participate in training and motivating staff, ensuring compliance with policies. The position offers several benefits, including medical insurance and paid time off.

Qualifications

• Two years of experience in office, hospitality, or customer service environment.
• Basic MS Word, Outlook and Excel skills.
• 35 wpm keyboard/typing speed.

Responsibilities

• Supervise day-to-day operations of the Customer Service pod.
• Schedule, train, and motivate Patient Advocates and Customer Service teams.
• Ensure compliance by implementing policies and procedures.

Skills

Customer service experience

MS Word

Outlook

Excel

Leadership

Job description

About the job Customer Service Supervisor

A well-established healthcare organization in Phoenix, AZ is now hiring for a full-time Customer Service Supervisor. In this role you would be responsible for the day-to-day operations of the Customer Service pod within the centralized scheduling center.

Job Duties-

Under the guidance of the Patient Navigator Manager, the Customer Service Supervisor is responsible for the day-to-day operations of the Customer Service pod within the centralized scheduling center. Responsibilities include direct supervision, scheduling, training, and motivating the Patient Advocates and Customer Service teams. Provides direction, guidance and mentors staff while monitoring staff progress and performance. Ensures compliance by implementing policies and procedures that align with best practice.

Requirements- Two (2) years of experience in an office, hospitality, or customer service environment, basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed.

Preferred- Preferred: Three (3) years of lead/management experience.

Perks and Benefits:

• Medical, prescription drug, dental and vision Insurance
• Several life insurance plans
• Paid Time Off
• Wellness program
• Student Loan Repayment Program
• Mortgage Assistance Program (MAP) to assist first time homebuyers
• Retirement Programs
• Pet Insurance
• And MORE!

Apply now to learn more about this amazing opportunity!