Senior CSR Lead: Held Sales & Billing Specialist

Lincare; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

A healthcare services company is seeking a Lead CSR in Phoenix, Arizona. The role involves managing Held Sales reports, processing communications with customers and insurance providers, and supporting team operations. Ideal candidates should have strong organizational skills and a commitment to compliance. This full-time position offers the opportunity to make a significant impact in improving sales process efficiency.

Responsibilities

• Answers incoming calls and determines required action.
• Processes Held Sales reports by contacting customers and insurance providers.
• Handles mail and outgoing courier packages for the center.
• Supports compliance and insurance coverage criteria knowledge.
• Checks employees' task assignments and status daily.
• Reports weekly Held Sales decrease to supervisors.
• Assists in employee training and communicates updates.
• Monitors phone procedure compliance and break schedules.

Job description

A healthcare services company is seeking a Lead CSR in Phoenix, Arizona. The role involves managing Held Sales reports, processing communications with customers and insurance providers, and supporting team operations. Ideal candidates should have strong organizational skills and a commitment to compliance. This full-time position offers the opportunity to make a significant impact in improving sales process efficiency.