Customer Service Representative

Procare Home Medical; Fairbanks (AK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Paid holidays and PTO

Opportunities for growth and cross-training

Paid holidays and PTO

Growth opportunities

Job summary

A healthcare provider in Fairbanks, Alaska, is seeking a Customer Service Representative (CSR) to be the first point of contact for patients and caregivers. This role involves assisting with medical equipment orders, verifying insurance coverage, and maintaining patient information. The ideal candidate will have excellent customer service skills, a high school diploma, and experience in the healthcare field. Join a supportive team and enjoy competitive pay and comprehensive benefits.

Qualifications

• 2 years of HME/DME experience and knowledge of medical terminology preferred.
• Proficient data entry skills; able to type 40+ wpm and use 10-key by touch preferred.
• Excellent customer service and phone skills required.
• Data entry speed 40+ wpm and 10-key by touch preferred.
• Strong multitasking, organization, and problem-solving abilities.
• Ability to stay calm under pressure and provide outstanding service.

Responsibilities

• Greet and assist customers in person, over the phone, or via the web.
• Process patient orders quickly and accurately according to policy.
• Verify insurance coverage and complete necessary documentation.
• Coordinate deliveries and follow-ups for home medical equipment.
• Coordinate deliveries, set-ups, and follow-ups for home medical equipment.
• Respond to customer inquiries and resolve issues with professionalism and empathy.
• Support retail sales, intake, and inventory coordination.
• Maintain compliance with HIPAA, Medicare, and all company standards.

Skills

Excellent customer service and phone skills

Strong multitasking abilities

Problem-solving abilities

Multitasking

Problem-solving

Attention to detail

Empathy

Education

High School Diploma or equivalent

Job description

Overview

Make a difference in the lives of patients every day!

ProCare Home Medical is growing and looking for a Customer Service Representative (CSR) to join our team. In this vital role, you'll be the first point of contact for our patients, caregivers, and referral sources -- helping them get the medical equipment, supplies, and support they need with care and accuracy.

If you're organized, compassionate, and thrive in a fast-paced healthcare environment, we'd love to meet you.

What You'll Do

As a CSR, you'll handle a variety of responsibilities that keep our patients\' care running smoothly;

• Greet and assist customers in person, over the phone, or via the web.
• Process patient orders quickly, accurately, and according to policy.
• Verify insurance coverage and complete necessary documentation.
• Enter and maintain patient and referral source information in computer systems.
• Coordinate deliveries, set-ups, and follow-ups for home medical equipment.
• Respond to customer inquiries and resolve issues with professionalism and empathy.
• Support retail sales, intake, and inventory coordination.
• Maintain compliance with HIPAA, Medicare, and all company standards.

What You Bring

• High School Diploma or equivalent (required).
• Excellent customer service and phone skills (required).
• 2 years of HME/DME experience and knowledge of medical terminology (preferred).
• Proficient data entry skills; able to type 40+ wpm and use 10-key by touch (preferred).
• Strong multitasking, organization, and problem-solving abilities.
• Ability to think quickly, stay calm under pressure and provide outstanding service.

Physical & Mental Requirements

• Regularly work at a computer, phone, or front counter.
• Lift/move up to 25 lbs regularly (up to 55 lbs occasionally).
• Excellent attention to detail and fin motor dexterity.
• Ability to focus, calculate figures, and handle sensitive information and confidentiality.

Why You'll Love Working at ProCare

• Competitive pay (DOE).
• Comprehensive medical, dental, and vision insurance.
• Life insurance, paid holidays, and PTO.
• Supportive, team oriented environment.
• Opportunities for growth and cross-training.

Join a team that take pride in helping people breathe easier, move better, and live healthier. Apply today and be the welcoming voice of ProCare Home Medical!