Healthcare Conversational UX Designer

Aquent; Chicago (IL); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Aquent partners with a prominent healthcare leader in Chicago to shape the future of conversational AI. You will craft voice experiences, IVR flows, and prompts that make health information accessible and easy to navigate for millions of users.

In this mission-driven role, you’ll collaborate across product, design, and legal teams, maintain content guidelines, and drive continuous improvement through testing and analytics, upholding accessibility and brand standards.

Qualifications

• 5+ years of content design, strategy, and UX writing for digital products.
• Portfolio/case studies demonstrating IVR experience.
• Strong written and verbal communication; attention to detail.
• Experience collaborating with product, design, legal, and compliance teams.
• Experience building accessible, scalable conversational experiences.

Responsabilités

• Create and manage content for conversational experiences, dialogue flows, prompts, error messaging, and navigation, prioritizing clarity and accessibility.
• Collaborate on content strategies and information architecture with brand and compliance alignment.
• Work with designers, product managers, developers, and legal experts to deliver cohesive solutions.
• Distill complex concepts into simple content and taxonomies.
• Audit existing content to identify gaps in quality and brand consistency.
• Refine content based on user feedback, analytics, and testing to ensure accessibility and standards.

Connaissances

Content design

Content strategy

UX writing

IVR experience

Cross-functional collaboration

Accessibility

Outils

Jira

Google conversational platforms

Description du poste

Aquent partners with a prominent healthcare leader in Chicago to shape the future of conversational AI. You will craft voice experiences, IVR flows, and prompts that make health information accessible and easy to navigate for millions of users.

In this mission-driven role, you’ll collaborate across product, design, and legal teams, maintain content guidelines, and drive continuous improvement through testing and analytics, upholding accessibility and brand standards.