PRN Host

Crossover Health; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Crossover Health is seeking an onsite Host to greet members, manage check-in, and guide them through the clinic experience while applying knowledge of self-insured employer health benefits. You will support a collaborative care team and ensure smooth operations in a fast-paced health center.

This role emphasizes hospitality, service excellence, and effective communication with members and staff, including scheduling and follow-up to resolve needs.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 1 year of customer service experience.
• Excellent interpersonal and communication skills.
• BLS certification preferred or required.

Responsibilities

• Welcomes each member and handles all member interactions with hospitality and professionalism.
• Assists with check-in, including understanding of benefit eligibility files, check-in technology and clinic workflows.
• Answers calls, schedules appointments, responds to emails, and follows up on member needs.
• Collaborates with providers and staff to deliver patient-centered care.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Team collaboration

Multitasking

Proactive problem solving

Education

Bachelor’s degree or equivalent experience

BLS certification

Tools

Apple product familiarity

Job description

About Crossover HealthCrossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.Job SummaryThe Host role is at the forefront of providing an exceptional member service experience. As an important member of our clinic team, the Host assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. The Host role facilitates the member’s experience throughout our health center.Job ResponsibilitiesWelcomes each member and handles all member interactions with the highest level of hospitality and professionalism.Demonstrates a commitment to quality, delivering uncompromised service and outcomes.Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.Assists with assigned projects and special provider or patient requests.Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.Processes transactions required to begin or complete the visit.Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.Performs other duties as assignedRequired QualificationsBachelor’s degree or equivalent experience1 year of experience in customer service positionPreferred QualificationsExcellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environmentProven organizational skillsHigh level of ownership, accountability and initiativeExperience with multitasking, issue resolution, and conflict managementExperience in a health care service delivery environmentBLS (Basic Life Support) certificationPhysical Job RequirementsRequires standing, walking and sitting for extended periods of timeOccasionally required to lift and carry items weighing up to 50 lbsManual and finger dexterity and hand-eye coordinationRequires corrected vision, hearing and speech within normal rangesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [e-mail] all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.#LI-Onsite