Healthcare Concierge - Guest Experience Liaison

Banner Health; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health in Scottsdale, AZ, seeks a Concierge/Guest Services associate to assist incoming patients, guide them to appointments, and maintain welcoming entry and waiting areas. You will support staff and ensure a safe, pleasant experience for patients and visitors.

The role emphasizes high-quality customer service, face-to-face interaction, and collaboration across hospital departments. Training begins before opening in 2027, with location moves between Phoenix and Scottsdale campuses.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Excellent oral communication and listening skills to interact pleasantly and calmly with patients, guests and staff.

Responsibilities

• Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• Responds to special requests from patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assists patients and guests with scheduling transportation or other services as needed.
• Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
• Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• Answers phone, transfers calls, takes messages and relays messages and information as needed.
• Provides tours of the facility and walks customers to appropriate areas within the facility.
• Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

Skills

Face-to-face interaction

Customer service

Oral communication

Education

High school diploma/GED

Job description

Banner Health in Scottsdale, AZ, seeks a Concierge/Guest Services associate to assist incoming patients, guide them to appointments, and maintain welcoming entry and waiting areas. You will support staff and ensure a safe, pleasant experience for patients and visitors.

The role emphasizes high-quality customer service, face-to-face interaction, and collaboration across hospital departments. Training begins before opening in 2027, with location moves between Phoenix and Scottsdale campuses.