Healthcare Concierge & Care Navigator

Arthur J. Gallagher & Co. (AJG); Phoenix (AZ); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Nurse Navigator in Phoenix, AZ to guide members through benefits, provide healthcare navigation, and assist with claims and prior authorizations. This role supports disease management and education, coordinating with healthcare professionals, vendors, and other teams to ensure optimal care.

You will work within the Kairos Division, traveling locally 1-3x per month within Arizona, and collaborate to promote comprehensive wellness and compliant service delivery.

Qualifications

• Associate's degree from an accredited school of nursing.
• Minimum of 3 years clinical experience in an acute care setting.
• Active Registered Nursing license within the state of practice.

Responsibilities

• Guide and support members in understanding benefits and how to utilize them.
• Serve as a clinical concierge with healthcare navigation, proactive outreach, and assistance with claim resolution and prior authorization.
• Provide disease management and education, acting as a liaison between healthcare professionals, vendors, and other departments.
• Ensure members receive the best possible care and support throughout their healthcare journey.

Skills

Strong communication

Critical thinking

Organizational skills

Flexibility

Collaboration

Professionalism

Continued learning

Education

Associate's degree in nursing

BSN (preferred)

Job description

Gallagher is seeking a Nurse Navigator in Phoenix, AZ to guide members through benefits, provide healthcare navigation, and assist with claims and prior authorizations. This role supports disease management and education, coordinating with healthcare professionals, vendors, and other teams to ensure optimal care.

You will work within the Kairos Division, traveling locally 1-3x per month within Arizona, and collaborate to promote comprehensive wellness and compliant service delivery.