Healthcare Communications Operator: Calm, High-Volume Calls

CHI; Bismarck (ND); On-site; USD 21,000 - 28,000; Full time

Job summary

CHI St. Alexius Health in Bismarck, ND is seeking a Communications Operator to support patients, staff, and the community by processing high-volume calls across a network of healthcare facilities.

The role requires calm, clear communication, adherence to protocols, and a focus on service quality. The operator will handle paging, call parking, and side-phone operations while maintaining system uptime and professional conduct in routine and emergency situations.

Qualifications

• High School graduate or equivalent.
• Experience with Microsoft Outlook and Windows.
• Excellent attendance and punctuality.
• Reception and customer service experience.
• Ability to respond and perform effectively in emergency and stressful situations.

Responsibilities

• Call Processing: Manage the high-volume processing of all inbound and outbound network calls in accordance with established telecommunications protocols and scripting.
• Technical Proficiency: Maintain expert knowledge of communication systems, including paging protocols, call parking, and side-phone operations, to ensure seamless connectivity.
• Conflict Resolution: Exercise tact, diplomacy, and sound judgment when managing difficult callers or sensitive situations, always prioritizing the caller’s total satisfaction.
• Crisis Management: Demonstrate composure and system expertise during stressful events, such as equipment malfunctions or network failures, to ensure service continuity.
• Performance Benchmarks: Optimize efficiency by maximizing ACD/Ready time and minimizing wrap time to consistently meet departmental service goals.
• Professional Excellence: Embody the organization’s "Journey Beyond Excellence" standards through role-model behavior and a commitment to high-quality service delivery.

Skills

Communication skills

Calm under pressure

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Windows OS

Job description

CHI St. Alexius Health in Bismarck, ND is seeking a Communications Operator to support patients, staff, and the community by processing high-volume calls across a network of healthcare facilities.

The role requires calm, clear communication, adherence to protocols, and a focus on service quality. The operator will handle paging, call parking, and side-phone operations while maintaining system uptime and professional conduct in routine and emergency situations.