Communications Switchboard Coordinator

Catholic Health Initiatives; Bismarck (ND); On-site; USD 21,000 - 28,000; Full time

Job summary

Catholic Health Initiatives is seeking a Communications Switchboard Coordinator to oversee 24/7 switchboard operations, lead Communications Operators, and ensure seamless connectivity for patients, staff and providers.

You will train staff, collaborate with IT on systems, analyze data to improve performance, and foster a positive, service-oriented environment across CHI St. Alexius Health facilities in Bismarck, ND and surrounding locations.

Qualifications

• High school graduate or equivalent OR 5+ years directly related work experience.
• Certifications/education as required by the department.
• Strong knowledge of switchboard operations and telecom systems; excellent time management and record keeping; proficient in Google office suite applications.

Responsibilities

• Oversee telephone switchboard and communications staff across locations to ensure 24/7 service delivery.
• Direct daily operations including staff scheduling, performance goals, feedback, and development.
• Lead in-house training on communication standards and customer service; implement satisfaction strategies for stakeholders.
• Collaborate with IT to manage phones, pagers, and hospital directories for reliability.
• Coordinate cross-department on-call schedules; act as liaison to resolve service complaints.
• Lead departmental meetings, maintain documentation, pursue growth aligned with goals.

Skills

Switchboard operations

Communication skills

Leadership

Staff training

Time management

Google Workspace

Software proficiency

Education

High school diploma or equivalent

Tools

Switchboard hardware

Telecommunications systems

Job description

Job Summary and Responsibilities

As our Communications Switchboard Coordinator, you will help the communications team and hospital departments so they can provide seamless, high-quality connectivity and support for our patients, staff, and providers. Every day you will oversee all switchboard operations and provide direct leadership to our Communications Operators. You will be expected to train staff, coordinate with IT to maintain essential communication systems and software, and analyze operational data to drive performance improvements. To be successful in this role, you must possess strong leadership abilities, technical proficiency with communications equipment, and a proven track record of fostering a positive, service-oriented environment.

• Operations Oversight: Manage the telephone switchboard and communications staff across all locations, ensuring 24/7 service delivery and seamless communication between providers and patients

• Team Leadership: Direct daily operations, including staff scheduling, setting performance goals, providing constructive feedback, and facilitating professional development

• Training & Customer Excellence: Lead in-house training on communication standards and customer service, while implementing strategies to improve overall satisfaction for internal and external stakeholders

• System & Directory Management: Collaborate with IT to oversee essential communication infrastructure—including phones, pagers, and hospital directories—to ensure reliable functionality

• Cross-Departmental Coordination: Manage complex on-call schedules and serve as the primary liaison between departments to resolve service complaints and maintain continuity of care

• Strategic Administration: Lead departmental meetings, maintain accurate documentation, and proactively pursue personal and professional growth to align with organizational goals

Job Requirements

Required

• High School graduate or equivalent AND minimum of 1 year experience in the discipline, OR 5+ years of directly related work experience

• Any certifications/education as required by the department

• Strong knowledge of switchboard operations and organizational communication strategies; excellent time management and record keeping skills; working understanding of switchboard and other telecommunications systems; excellent verbal and written communication skills; ability to present complex issues in understandable manner; fluent in software applications and Google office suite applications

Preferred

• Previous supervisory experience

Where You'll Work

Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.

Pay Range

$15.00 - $20.12 /hour

We are an equal opportunity/affirmative action employer.