Healthcare Communications Field Service Technician – Chicago

Stryker; Chicago (IL); Hybrid; USD 44,000 - 68,000; Full time

Job summary

Stryker Corporation seeks a Field Service Technician – Communications in Chicago to service and support a range of Stryker Communications products at customer sites. You will troubleshoot, repair, and maintain video/audio and data systems, while ensuring documentation and compliance.

The role requires field experience, strong communication with healthcare staff, and the ability to work independently with guidance as needed. A valid driver's license and a high school diploma are required.

Qualifications

• 2 years of installation or production line experience with Stryker Communications or 2-3 years field service experience.
• High School Diploma or GED
• Effective interpersonal and communication skills.
• Able to communicate with surgeons, hospital staff, nurses and biomedical personnel.
• Computer literate; proficient in Microsoft Office including Excel and Word.
• Valid driver's license.

Responsibilities

• Perform field service, troubleshooting, repairs, maintenance, and quality checks on Stryker Communications equipment at customer sites.
• Follow written procedures for mechanical, electrical, and electronic systems.
• Manage service calls from initial issue through resolution and maintain accurate technical and quality documentation.
• Partner with Operations, R&D, and internal teams to troubleshoot and resolve complex technical challenges.
• Communicate effectively with customers and healthcare professionals, including hospital biomedical and nursing staff.
• Provide onsite training to new employees and hospital staff when needed on equipment and processes.
• Support post-market surveillance activities and escalate issues requiring FDA notification or MDR reporting.
• Maintain compliance with company policies, quality systems, and required ComplianceWire training.
• Keep leaders informed of significant issues, risks, and technical challenges.
• Exercise independence and authority to ensure quality and compliance.

Skills

Field service

Cable termination

Communication skills

Video/Audio systems knowledge

Electronic/Mechanical aptitude

Microsoft Office

Education

High School Diploma or GED

Tools

Excel

Word

MS Office

Job description

Stryker Corporation seeks a Field Service Technician – Communications in Chicago to service and support a range of Stryker Communications products at customer sites. You will troubleshoot, repair, and maintain video/audio and data systems, while ensuring documentation and compliance.

The role requires field experience, strong communication with healthcare staff, and the ability to work independently with guidance as needed. A valid driver's license and a high school diploma are required.