Field Service Technician – Communications (Travel 70%)

Stryker; New York (NY); Hybrid; USD 44,000 - 74,000; Full time

Job summary

Stryker Communications is seeking a Field Service Technician to provide onsite service and support for a range of medical technology in a defined territory. You will troubleshoot, repair, and resolve complex issues, while delivering exceptional customer service to hospital staff and clinicians.

The role emphasizes fieldwork, documentation, and cross-functional collaboration; 70% travel; valid U.S. driver's license required.

Qualifications

• 2 years of installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience.
• High School Diploma or GED is required.
• Effective interpersonal and communication skills.
• Must communicate effectively with surgeons, hospital staff, nurses and biomedical personnel.
• Ability to prioritize issues.
• Computer literate.
• Functional with Microsoft Office including Excel, and Word.
• Ability to learn new systems and technologies quickly.
• Basic electronic and mechanical aptitude.
• Cable termination of standard digital and analog industry connectors.
• Knowledge of video, audio and data communications systems.
• Knowledge of OR etiquette and basic hospital procedure.
• Valid driver's license United States of America.

Responsibilities

• Perform field service, troubleshooting, repairs, maintenance, and quality checks on Stryker Communications equipment at customer sites.
• Following written procedures for mechanical, electrical, and electronic systems.
• Managing service calls from initial issue through resolution and maintaining accurate technical and quality documentation.
• Partnering with Operations, R&D, and internal teams to troubleshoot and resolve complex technical challenges.
• Communicating effectively with customers and healthcare professionals, including hospital biomedical and nursing staff.
• Providing onsite training to new employees and, when needed, hospital staff on equipment and technical processes.
• Supporting post-market surveillance activities and appropriately escalating issues that may require FDA notification or MDR reporting.
• Maintaining compliance with company policies, quality systems, and required ComplianceWire training.
• Keeping leaders and team members informed of significant issues, risks, and technical challenges.
• Exercising the independence and authority needed to ensure quality and compliance requirements are met and making decisions that may impact immediate operations and, in some cases, the broader organization.

Skills

Field service

Troubleshooting

Customer service

Electrical/electronic systems

MS Office

Valid driver's license

Interpersonal communication

Training delivery

Regulatory awareness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Stryker Communications is seeking a Field Service Technician to provide onsite service and support for a range of medical technology in a defined territory. You will troubleshoot, repair, and resolve complex issues, while delivering exceptional customer service to hospital staff and clinicians.

The role emphasizes fieldwork, documentation, and cross-functional collaboration; 70% travel; valid U.S. driver's license required.