Field Service Technician (Neptune) - Chicago, IL

Stryker; Illinois; On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Company-provided vehicle

Health, dental, and vision insurance

401(k)

Paid time off

Employee stock purchase plan

Tuition reimbursement

Life insurance

Disability coverage

Wellbeing programs

Job summary

Stryker is seeking a Field Service Technician to support Neptune across the Northern Illinois region, traveling in a company-provided vehicle to healthcare facilities to install, service, and maintain medical equipment.

You will troubleshoot issues, perform preventive maintenance, document activities, and ensure devices meet safety and quality standards while coordinating with clinicians, sales teams, and internal partners.

Qualifications

• High school diploma or GED required.
• Valid driver's license and ability to travel frequently within the territory, including overnight and weekend travel.
• Proficiency with Microsoft Office applications.
• Ability to meet healthcare facility credentialing, safety, and access requirements, including PPE.
• Ability to perform physical requirements of the role (standing, walking, lifting up to 75 lbs).

Responsibilities

• Travel to hospitals and healthcare facilities to service, install, and perform preventive maintenance on equipment.
• Troubleshoot, diagnose, and repair equipment to restore functionality and minimize downtime.
• Install, maintain, and inspect medical equipment per service guidelines and quality standards.
• Support software, connectivity, and system configuration as needed.
• Document service activities, repairs, and parts usage in company systems.

Skills

MS Office

Valid driver's license

Willing to travel

Education

High school diploma or GED

Technical training or degree (preferred)

Tools

Biomedical equipment maintenance tools

Job description

Field Service Technician – Neptune

As a Field Service Technician supporting Neptune, you will serve as a key technical resource for healthcare customers across your assigned territory. This field-based role focuses on equipment service, troubleshooting, maintenance, and documentation, with most of your time spent traveling in a company-provided vehicle between customer sites, resolving technical issues, and ensuring equipment performs as intended.

Success in this role depends on delivering a positive customer experience through effective service support, clear communication, accurate documentation, and strong collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders.

This role requires the ability to manage multiple service priorities, work independently in customer environments that can be fast-paced or stressful, and collaborate with internal partners when additional support or coordination is needed.

What You Will Do

• Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver exceptional customer experiences, ensure optimal equipment performance, and support business goals within the assigned territory.
• Travel to hospitals and healthcare facilities to complete assigned service requests, installations, and preventive maintenance activities.
• Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
• Install, maintain, and inspect medical equipment in accordance with service guidelines and quality standards.
• Support software, connectivity, and system configuration activities as required to maintain equipment performance.
• Coordinate service schedules, prioritize customer requests, communicate service findings and recommendations, and provide timely updates to customers and internal stakeholders.
• Document service activities, repairs, parts usage, and results in company systems to maintain accurate records.
• Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.
• Work in healthcare environments, including areas where biohazardous materials may be present, while adhering to customer site requirements, safety standards, patient confidentiality policies, company procedures, and required personal protective equipment (PPE).

What You Will Need

Required Qualifications

• High school diploma or GED.
• Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, as well as occasional travel outside the territory to support business needs and coverage requirements.
• Proficiency with Microsoft Office applications.
• Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and personal protective equipment (PPE), with or without reasonable accommodation.
• Ability to perform the essential physical requirements of the role, with or without reasonable accommodation, including standing, walking, bending, and working at customer sites for extended periods; regularly moving up to 20 pounds; and occasionally lifting up to 75 pounds.

Preferred Qualifications

• Minimum 3 years of technical service, equipment repair, maintenance, or related experience.
• Associate degree, bachelor's degree, or formal technical training in a technical discipline.
• Experience with biomedical equipment maintenance, repair, installation, or field service support.

Additional Information

Schedule: May require overtime, evening, overnight, or weekend work to support customer requirements.

Benefits: Company-provided vehicle for work-related travel, medical, dental, and vision coverage, 401(k), paid time off, employee stock purchase plan, tuition reimbursement, life insurance, disability coverage, and wellbeing programs.

Technician should live in the Northern Chicago area ideally... Skokie, Niles, Des Plaines, Arlington Heights, Highland Park...ETC

United States of America Pay Ranges

• US10: $27.00 - $37.05 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.